Order Management Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Introduction At Roche, we believe that every voice matters, and we invite you to bring your unique perspective to our team. As an Order Management Partner within Commercial Operations, you will be pivotal in ensuring the accuracy of our daily sales reconciliation and the seamless execution of end-to-end order processes. You will join a detail-oriented team dedicated to operational excellence and the adoption of digital tools to shape the future of healthcare delivery.

The Opportunity:

• Optimize Sales Reconciliation: Perform critical iDoc monitoring and error resolution to ensure successful data interfacing between Roche and third-party systems.

• Ensure Transaction Accuracy: Reconcile daily sales data to validate completeness and investigate discrepancies across orders, deliveries, and sales records.

• Manage Digital Subscriptions: Oversee the end-to-end lifecycle of digital orders, from initial subscription requests through to final invoice creation.

• Drive Invoicing Excellence: Manage service invoice issuance and provide regular, high-quality reporting to internal stakeholders to ensure financial accuracy.

• Maintain Master Data Integrity: Lead the creation and maintenance of customer master data, ensuring all amendments and system files are updated with precision.

• Support Strategic Reporting: Generate comprehensive daily, weekly, and monthly reports to provide actionable insights for management decision-making.

• Oversee Documentation Workflows: Handle the meticulous processing of invoices, credit notes, and withholding tax certificates to maintain compliance.

• Enhance Process Efficiency: Proactively identify opportunities for workflow improvement and leverage SAP and digital tools to enhance service delivery.

Who you are:

• Experienced Operations Professional: You bring at least three years of experience in order management or customer service, preferably within a multinational or healthcare environment.

• Academic Background: You hold a Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (or equivalent work experience).

• Technical SAP Expert: You are proficient in Microsoft Excel and have hands-on experience navigating order management systems or SAP environments.

• Analytical Problem Solver: You possess strong analytical skills with a sharp attention to detail and a proactive mindset for resolving complex discrepancies.

• Effective Communicator: You demonstrate excellent communication and coordination abilities, acting as a reliable partner for internal and external stakeholders.

• Independent & Prioritized: You have a proven ability to work independently and manage multiple competing priorities under tight deadlines.

• Growth-Oriented Learner: You have a mindset for adopting new digital tools and contributing to continuous process improvement within a global organization.

Call to Action: Ready to bring your unique qualities to Roche and make an impact? Apply now and join us in our mission to shape the future of healthcare.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.