At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager__
Your role and responsibilities
In this role, you will have the opportunity to manage internal and external customer service activities, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership and increase customer satisfaction. You will also showcase your expertise by analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information, and takes appropriate actions to improve process efficiency.
The work model for the role is: #L-Onsite
This role is contributing to the Electrification business in Apodaca, Nuevo León, Mexico. The main stakeholders are internal and external customers, Sales, Operations, Supply Chain, Production, Finance, Engineering, Customer Service, and other cross-functional teams.
You will be mainly accountable for:
- Managing the resolution of customer issues, including order, technical, and payment-related issues.
- Leading post-sales and customer claims management and ensuring the issues in factories are addressed.
- Providing appropriate solutions for customer requests and overseeing the coordination with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account blocks and suspensions, etc.
- Ensuring the documentation related to orders is collected and archived, and assumptions and decisions made during the process are recorded in the systems, within your area of responsibility.
Our team dynamics
You will join a dynamic, customer-focused, collaborative, and high-performing team, where you will work closely with multiple functions and customer-facing teams. You will have the opportunity to lead a team, strengthen customer relationships, and drive improvements across the order management process in a manufacturing environment.
Qualifications for the role
- Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or a related field.
- 5+ years of experience in Order Management, Customer Service, Customer Relationship Management, or a related field within a manufacturing environment.
- Experience with Make-to-Order (MTO), customized, or made-to-specification manufacturing processes.
- Strong experience in CRM and customer relationship management, including customer escalations and cross-functional coordination; CRM certification is a plus.
- Advanced knowledge of SAP, with experience in SAP transformation/migration projects preferred, and proficiency in Power BI.
- Background in Project Management, with strong organizational, analytical, problem-solving, and continuous improvement skills.
- Strong leadership, communication, presentation, and stakeholder management skills, with experience developing and motivating teams.
- Advanced English
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or a related field
- 5+ years of experience in Order Management, Customer Service, Customer Relationship Management, or a related field within a manufacturing environment
- Experience with Make-to-Order, customized, or made-to-specification manufacturing processes
- Strong CRM and customer relationship management experience, including customer escalations and cross-functional coordination
- CRM certification
- Advanced knowledge of SAP
- Experience in SAP transformation or migration projects
- Proficiency in Power BI
- Project management background
- Strong organizational, analytical, problem-solving, and continuous improvement skills
- Leadership, communication, presentation, and stakeholder management skills
- Experience developing and motivating teams
- Advanced English
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
