Your tasks
As an Order Management Lead, you will play a crucial role in ensuring the smooth operation of our customer service department by providing guidance and support to Order Management Specialists while also performing as an individual contributor. You will serve as the first point of escalation for order management specialists when they encounter complex issues or require assistance in resolving customer inquiries. Your primary objective will be to assist with these issues and perform as an independent contributor.
Individual contribution as an Order Management Specialist
Act as the initial point of contact for customer service agents seeking assistance with escalated customer inquiries or complex issues.
Assist in resolving escalated customer issues by utilizing problem-solving skills, product knowledge, and company policies.
Collaborate with all other company departments to address customer concerns and improve overall customer experience.
Monitors department queues to ensure proper coverage.
Support managers in facilitating timely communication of issues and updates to the team.
Addressing others by name, title, or other respectful identifier, and respecting the diversity of our work force in actions, words, and deeds.
Committed to the protection of the environment and the health and safety of our employees, customers, and neighbors.
Other duties as assigned.
Your profile
- Bachelor's degree in business management or related field, preferred.
- 5 years of professional management, preferred.
- Experience in an industrial or OEM environment, a plus.
- Proficiency with SAP, CRM systems, and other relevant tools.
- Excellent problem-solving skills and the ability to think critically.
- Strong interpersonal skills
- Performs all operations to prescribed safety principals.
- Ability to drive with a valid driver's license for valid company reasons. Occasionally.
- Presents professional communication skills - verbal, written, e-mail.
- Travel up to 10%, as necessary.
Benefits
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Health care
GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Paid holidays
Paid time off include 12 paid days of company holidays.
Sport activities
We support the purchase of a fitness membership from the center of your choice with a subsidy.
Work perks discount
The discount program includes many different goods and services including appliances, electronics, theme parks, movies and more.
Your contact
Janet Gonzalez
HR Manager
Web
9271 Jeronimo Road
92618 Irvine
United States
View larger map
Your work route
Apply now
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
What We Do
GF – with its three divisions GF Piping Systems, GF Casting Solutions, and GF Machining Solutions – offers products and solutions that enable the safe transport of liquids and gases, as well as lightweight casting components and high-precision manufacturing technologies. As a sustainability and innovation leader, GF strives to achieve profitable growth while offering superior value to its customers for more than 200 years.
Founded in 1802, the Corporation is headquartered in Switzerland and present in 34 countries with 138 companies, 60 of which are production companies with 83 facilities. GF’s 15’207 employees worldwide generated sales of CHF 3’998 million in 2022.
