Order Management Intern

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

We're looking for an Order Management Intern to join the General Business Services team to support sales representatives and channel partners. In this role you will support..

Order Processing: Accurately enter and manage customer orders in the system, ensuring successful invoicing

Inventory Coordination: Verify product availability and coordinate with the supply, demand and sales team to proactively contribute to OTIF (on time in full) deliveries.

Customer Communication: Communicating with customers regarding their order status and addressing any inquiries or issues.

Shipping Coordination: Working with the shipping department to ensure timely and accurate delivery of orders.

Issue Resolution: Handling returns and exchanges, resolving any issues related to orders and transactions, and following up with IT teams for technical issues.

Collaboration: Work closely with cross-functional teams, including sales, logistics, supply chain, demand planners, and customer service, to ensure seamless order fulfillment and targets alignment.

Process Improvement: Identifying and suggesting improvements to the end-to-end process inside customer-to-cash to streamline processes focused on maximizing efficiency in managing customer orders and structure data needed to support process improvement and/or automation.

Reporting: on order metrics and related service levels agreed on designated accounts.

Additional duties as assigned.

Requirements:

Ability to work independently and contribute to broader team objectives.

Capable of operating in a fast-paced and transformational environment.

Strong analytical skills with the ability to interpret data and make data-driven decisions.

Ability to manage multiple priorities and meet deadlines.

Knowledge of customer-to-cash, supply chain, distribution, and sales processes.

Excellent communication and interpersonal skills.

Excel, Power BI and Office proficiency.

Previous experience with SAP, CRM, EDI, Salesforce, or related enterprise software.

Previous experience with Supply and Demand planning software.

Knowledge of automation technology tools is a plus.

Behavioral requirements:

Collegiality: building strong relationships company-wide, approachable, and helpful.

Initiative: readiness to lead or take action to achieve goals.

Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.

Detail-oriented and thorough: managing and completing details of assignments without too much oversight.

Flexible and responsive: managing new demands, changes, and situations.

Critical Thinking: effectively troubleshoots complex issues and applies problem-solving techniques.

Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.

Collaborative: ability to represent the team interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Education and Experience:

Bachelor’s degree in business, Supply Chain Management, Finance, or a related field.

Proven experience in order management, supply chain, or a similar role.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.