Order Management Intern

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

Scope and Operating Model

• Support daily Order Management activities, including order entry, order monitoring, order updates, and resolution of routine order-related issues under the guidance of the Team Leader.
• Assist in managing order flow by ensuring accurate and timely processing of customer orders in accordance with established procedures and service-level expectations.
• Support the investigation and escalation of order exceptions, fulfillment issues, master data discrepancies, and customer inquiries to the appropriate stakeholders.
• Maintain data accuracy across Order Management systems and support documentation, reporting, and operational tracking activities.
• Follow established SOPs, controls, work instructions, business rules, and compliance requirements while developing knowledge of Customer to Cash processes.
• Collaborate with Order Management team members, Customer Service, E-Commerce, Logistics, IT, Master Data, Supply Chain, and other relevant stakeholders to support effective order execution and customer satisfaction.
• Contribute to continuous improvement initiatives by identifying process inefficiencies, reporting issues, and supporting the implementation of approved process enhancements.

Key Responsibilities

• Support Salesforce-related troubleshooting activities by investigating order processing issues, identifying root causes, documenting findings, and escalating complex cases when required.
• Assist in the analysis and resolution of reverse logistics exceptions, including returns, refusals, credits, and other post-delivery order issues, while ensuring adherence to established processes.
• Develop a strong understanding of end-to-end Order Management processes, systems, and workflows, including order creation, validation, fulfillment, invoicing, and exception management.
• Monitor and analyze order flow activities to identify process bottlenecks, data discrepancies, and recurring operational issues.
• Support the maintenance of accurate order data across systems and ensure timely updates to facilitate smooth order execution.
• Assist in preparing operational reports, process documentation, and trend analyses to support decision-making and continuous improvement initiatives.
• Follow established SOPs, controls, work instructions, and compliance requirements while building expertise in Customer to Cash and Order Management operations.
• Contribute to process improvement efforts by identifying opportunities to enhance efficiency, reducing manual effort, and improving the overall customer experience.
• Continuously build knowledge of Salesforce capabilities, SAP, order lifecycle management, reverse logistics processes, and cross-functional business operations.
• Additional duties as assigned.

Skills / Requirements

Hard skills

• Basic understanding of business processes and strong interest in learning end-to-end Order Management and Customer to Cash operations.
• Analytical and problem-solving skills, with the ability to investigate Salesforce cases, order exceptions, and reverse logistics issues.
• Proficiency in Microsoft Office applications, particularly Excel for data analysis, reporting, and tracking activities.
• Strong attention to detail and ability to maintain high levels of data accuracy across multiple systems.
• Ability to learn and navigate business applications such as Salesforce, ERP systems (SAP/CRM), and other Order Management tools.
• Capability to interpret process documentation, SOPs, and operational workflows while ensuring compliance with established procedures.

Soft skills

• Strong communication skills, both written and verbal, with the ability to collaborate effectively across teams and functions.
• Curious and proactive mindset with a willingness to learn new systems, processes, and business concepts.
• Organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Customer-focused attitude and commitment to supporting a positive customer experience.
• Adaptability and resilience when handling changing priorities, operational challenges, and troubleshooting activities.
• Team-oriented approach with the ability to work independently while seeking guidance when needed.

Education and Experience

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, Finance, Operations Management, or a related field.
• Previous internship experience or academic exposure to customer operations, supply chain, order processing, business analysis, or related business functions is a plus.
• Experience with Microsoft Office applications, particularly Excel, through academic projects, internships, or extracurricular activities.
• Exposure to CRM platforms (e.g., Salesforce), ERP systems, or data analysis tools is desirable but not required.
• Demonstrated interest in business operations, process improvement, customer experience, and technology-enabled workflows.
• Ability to learn new systems and processes quickly in a dynamic, team-oriented environment.
• Familiarity with order management, logistics, supply chain, or customer service concepts gained through coursework or practical experience.
• Proficiency in English

Are you interested in this position?

We’d love to know you better! Submit your application by uploading your CV in English via the “Apply” button above.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.