This role reports into the Sr Manager Customer Service - Europe and will work 3 days a week from our office in Breda and 2 days from home.Key Responsibilities
Efficiently manage incoming customer calls, handle quotations, and process orders and order confirmations.
Track existing orders and proactively contact customers via phone and email to provide updates or resolve issues.
Collaborate closely with internal departments—including Finance, Sales, Warehouse, Production, and Tech Support—both within and outside of EMEA.
Build strong relationships with customers to identify their unique needs and discover potential future projects.
Follow established communication procedures, guidelines, and company policies to ensure a consistent, high-quality customer experience.
Multi-task, prioritize daily assignments, and manage time effectively in a fast-paced environment
Bachelor's degree or equivalent working/thinking level.
Minimum of 5 years of proven experience within a Customer Service or Customer Support team.
Excellent verbal and written communication skills in both French and English. Fluency in any other European language is considered a strong plus.
Hands-on experience with ERP systems SAP experience is a major plus.
Strong organizational skills, exceptional attention to detail, and the ability to thrive under pressure.
Skills Required
- Bachelor's degree or equivalent
- Minimum 5 years experience in Customer Service or Customer Support
- Excellent verbal and written communication skills in French and English
- Fluency in any other European language
- Hands-on experience with ERP systems
- Experience with SAP
- Strong organizational skills, exceptional attention to detail, ability to thrive under pressure
What We Do
FRAUD ALERT: Please take note that it has come to our attention that individuals purporting to work for Repligen are reaching out to prospective job applicants using fraudulent email addresses. All legitimate communications from Repligen will be sent from an individual with an email address ending in @repligen.com. If you have any concerns that a communication may be fraudulent and you would like to confirm whether it is, you may email [email protected] and someone will respond. Repligen is a bioprocessing-focused life sciences company bringing over 40 years of expertise and innovation to our customers. We are inspiring advances in bioprocessing through the development and commercialization of high-value products and flexible solutions that address critical steps in the production of biologic drugs, principally monoclonal antibodies. Repligen headquarters is in Waltham, Massachusetts and our manufacturing facilities are located around the world. We market our products globally through a direct commercial organization in the U.S., Europe and Asia, as well as through strategic partners in select markets.
