The Role
Manage sales processes from order submission to invoicing, ensuring compliance and customer satisfaction while supporting sales teams and improving processes.
Summary Generated by Built In
Job Description Summary
Position within the Supply Chain team responsible for managing and overseeing sales processes from the moment that the customer submits their purchase orders to Sandoz until they are processed and invoiced.Responsible to generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this. Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc).
Job Description
Major accountabilities:
- Support the operational implementation of the company’s strategic objectives through the proper management and oversight of the sales processes carried out by the Order Management department
- Contribute to various activities and projects that support decision-making and the achievement of goals.
- Manage and control sales processes from the moment that the customer submits their purchase orders until they are processed and invoiced, ensuring they comply with the company’s established guidelines.
- Drive sales volumes and contribute to inventory levels by accurately entering customer purchase orders into the system, ensuring that products, quantities, prices, and terms are correct.
- Analyze and coordinate with sales teams on the allocation of products with short expiration dates, generating the corresponding letters.
- Carry out the necessary allocations for products with short expiration dates and specify any additional activities required regarding labeling and documentation.
- Generate delivery confirmations for goods and follow up on the stocking and inventory allocation processes with the W&D team.
- Issue invoices for orders that have already been confirmed and notify the W&D team so they can notify customers.
- Handle and provide support for all issues that may arise during the order creation process through to invoice issuance.
- Generate metrics that aid in decision-making and provide visibility into sales progress using accurate and timely data.
- Offer specialized support and advice to assist sales teams and business managers with activities or inquiries related to sales processes and order status.
- Contribute to process improvement.
- Attend and actively participate in process monitoring and alignment meetings.
- Ensure that policies and process manuals are current and up-to-date.
- Manage and safeguard information related to sales processes under the responsibility of Order Management for control and audit purposes.
- Address audit requirements related to Order Management processes.
- Support the development of letters and forms for sales processes.
- Generate monthly templates for order entry.
Key performance indicators:
- Customer satisfaction: yearly survey result & multi rater feedback from stakeholders.
- Compliance with order management deadlines.
- Sandoz Financial Control Framework control results related to customer service transactions.
Minimum Requirements: Work Experience:
- Understanding of sales / commercial processes.
- Reporting
- Keep fluent conversation in English and Spanish
- SAP
Skills:
- Accounts Receivable.
- Calls Handling.
- Curiosity.
- Customer Care.
- Customer Experience.
- Customer Relationship Management (Crm) Software.
- Customer Requirements.
- Customer Service.
- Efficiency.
- Installations (Computer Programs).
- Microsoft Access.
- Microsoft Excel.
- Mobile Devices.
- Relationship Building.
- Sales.
- Salesforce CRM.
Languages :
- English.
Skills Desired
Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce CrmSkills Required
- Understanding of sales/commercial processes
- Reporting experience
- Fluent in English and Spanish
- Experience with SAP
Sandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
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The Company
What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
