At FCP Euro, the General Order Management Associate is focused on supporting Daily Order Management tasks as well as reviewing open orders and vendor POs that need manual intervention and internal / external reach outs. The General associate role assists with core functions such as submitting time-sensitive dropship and JIT purchase orders, reviewing customer orders to ensure they will arrive to the customer on time, reconciling outstanding purchase orders tied to customer order fulfillment, and communication across multiple departments. Successful execution of these functions positively impact the business operation, the customer's experience, and overall profitability.
FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.
Responsibilities & Duties
- Reviews and addresses aging orders associated with late or incomplete vendor POs, extended product ETAs, unavailable inventory or similar issues impacting timely receipt and shipment of customer orders
- Accurately updates and maintains internal awaiting inventory tracking documents based on operational timelines and process to ensure all entries are up to date
- Utilizes Konkord and vendor provided detail to update incorrect or outdated product lead times
- Assists in reviewing and submitting assigned vendor purchase orders via the CORESense PO builder as well as vendor web portals
- Actively resources OOS SKUs to meet customer SLA
- Uses vendor ETA and fill rate data to reconcile open items, following up with DC and vendor teams for resolution
- Ensures all daily JIT and DS POs are submitted in full and ahead of all critical cut off times with the PO builders cleared in full each day
- Utilizes PO confirm data in both the OMT / Purchasing inbox, Konkord and actively reaches out to vendors to gather missing information
- Utilizes vendor online portals as well as UPS / FedEx online reporting to gather drop ship and inbound PO tracking information to update ETAs and the drop ship tracking log for post back
- Field and respond to all emails or inquiries that come into the purchasing inbox
Experience & Qualifications
- 2+ years Purchasing, Fulfillment or Supply Chain related experience preferred
- 2+ years CORESEense WMS experience preferred
- 1+ year logistics or operations experience preferred
- Proficient in data utilization and reporting in SIGMA or similar database suites
- Proficient in Microsoft Office and Google Suite
- Strong analytical and problem-solving skills
Benefits and Perks
- Company-subsidized Medical, Dental, and Vision insurance.
- 15 days of PTO (Paid Time Off), Company Holidays and Floating Holiday time.
- 401k with Company deposit and match.
- Discounted prices on our catalog of European car parts!
Compensation
- $20.00+/hr depending on experience
- Quarterly Bonus Opportunity of $750
No phone calls or agency referrals, please.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles.
Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours.
Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
