Order Management and Billing Specialist

Job Responsibilities

• Manage order-to-cash cycle, including collections.
• Receive and process order entry into NetSuite.
• Generate and send accurate invoices, handle credit memos.
• Work closely with customers to retrieve purchase orders for timely billing
• Serve as a primary point of contact for customer inquiries, resolve billing issues.  
• Work closely with sales and finance to ensure smooth and accurate order processing. 
• Support quarterly and annual audits. 
• Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth. 
• Support accounting IT projects for system automation, enhancements, implementation, and maintenance. 
• Perform other tasks as required. 

Job Qualification

• Bachelor’s degree in accounting, finance, or related field preferred
• 5+ years of order management experience
• Previous experience in order processing, billing, or a related role is required.
• Meticulous accuracy is crucial for handling financial data and order details.
• Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.
Competencies
• Strong written and verbal communication skills are needed for interacting with customers and internal teams.
• Excellent organizational and time management skills
• Must be initiative-taking and able to perform a variety of tasks simultaneously.
• Ability to troubleshoot and resolve issues related to orders and billing.
• A service-oriented mindset is essential for maintaining customer satisfaction. 
Work Environment:
• Office-based or hybrid work options available.
• Flexible office hours and need to work 2-3 hours late evening