Order Management and Billing Specialist

Job Title: Order Management and Billing Specialist

Location: Atlanta, GA (Hybrid role)  

Job Description:  

In our high-growth, execution-focused software company, we’re looking for an individual to join our team as an analyst on the Billing and Order Management team. This role will be responsible for ensuring accurate customer onboarding, order processing, and invoicing.   

The ideal candidate can navigate both high-volume and high-profile customers and address their procurement requirements and supplier portals. This role will collaborate with colleagues across product, sales, and finance to support a collaborative environment and drive accurate order management.  

Required to attend the Atlanta office (3424 Peachtree Rd NE) in-person three times per week – Tue, Thu, and Fri. 

Responsibilities:  

• Follow best practices and policies in setting up new customers, contracts and renewals to ensure accurate invoicing based on executed sales orders.  

• Ensure accurate records in the accounting system (NetSuite) based on sales orders from the CRM system (Salesforce).  

• Follow customer invoicing requirements including purchase orders and supplier portals to ensure timely processing and payments.  

• Maintain precise records in the CRM system (Salesforce) for reporting annual recurring revenue (ARR) and bookings results.  

• Assist with customer onboarding by setting up purchase orders and supplier portals to ensure timely processing and payments.  

• Promptly and courteously address external and internal customer queries, requests, and documentation.  

• Collaborate professionally with key stakeholders, particularly the Deal Desk, to ensure orders align with customer expectations.  

Qualifications:  

• Bachelor’s degree in accounting or finance and 1-2 years of relevant work experience.

• Highly organized, efficient with strong attention to details.  

• Excellent work ethic, self-aware, transparent, and open to feedback.  

• Ability to multitask and prioritize at times of high volume and multiple deadlines.  

• Strong quantitative skills and proficient in Microsoft Office.  

• Experience with Salesforce and Netsuite preferred.  

• Demonstrates initiative and critical problem-solving skills.  

Why Tricentis?

Tricentis Core Values: 

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary + success-oriented commission / bonus

• Supportive and engaged leadership team.

• Career path and professional & personal development.

• 401(k) / pension plan, full benefits package available.

• Hybrid work environment.

• Personal and professional development.

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.