At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Order Handling Manager__
Your Role: Meet the Challenge
In this role, you will have the opportunity to deliver a customer experience by managing the order fulfillment process and supporting customers throughout the order lifecycle. You will collaborate closely with Sales, Product Marketing, Logistics, Customer Operations, and other key stakeholders to ensure efficient execution, operational excellence, and customer satisfaction.
The work model for the role is: Hybrid
This role is contributing to the Electrification Business Area in Mexico, supporting customers and commercial operations across the region.
Key Responsibilities:
- Processing customer orders and coordinating with internal stakeholders to ensure accurate and timely delivery.
- Acting as the primary point of contact for distributors and customers regarding order status, inquiries, and issue resolution.
- Monitoring operational KPIs and supporting continuous improvement initiatives focused on customer satisfaction and process efficiency.
- Supporting customer communication and collaborating with cross-functional teams to ensure a seamless order-to-delivery experience
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or a related field.
- 2+ years of experience in Order Handling, Customer Service, Customer Operations, Supply Chain, or similar commercial support roles.
- Experience working with ERP systems and managing customer orders in a deadline-driven environment.
- Solid analytical and problem-solving skills with experience using data to improve processes.
- Knowledge of Power BI, Salesforce, or similar business and customer management tools is preferred.
- Advanced English communication skills, both written and verbal.
- Solid customer orientation, accountability, teamwork, and ability to manage multiple priorities simultaneously.
What benefits we also offer our employees:
- Performance Bonus
- Saving fund
- Paid parental leave
- Life insurance
- Retirement plan
- Health and dental insurance
- Wellbeing program
- Flex days
- Employee Assistance Program (EAP)
- Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor’s degree in Business Administration, Supply Chain, International Business, Finance, Engineering, or a related field
- At least 2 years of experience in order handling, customer service, customer operations, supply chain, or similar commercial support roles
- Experience working with ERP systems and managing customer orders in a deadline-driven environment
- Analytical and problem-solving skills, including experience using data to improve processes
- Advanced English communication skills, written and verbal
- Customer orientation, accountability, teamwork, and ability to manage multiple priorities
- Knowledge of Power BI, Salesforce, or similar business and customer management tools
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
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What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
