Order Handling Manager

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We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope.

We are looking for an experienced Order Handling / Logistics Manager to oversee outbound order management for Linac Solutions (Unity, Linac, etc.), managing the Crawley-based Order handling team. As part of the Global Planning and Logistics management team, you will work closely with supply chain, manufacturing, procurement, regulatory, and quality teams to ensure efficient order fulfilment and compliance with key control tollgates (R2, R3).

This role requires a strong leader who can drive process improvements, optimise systems and workflows, and contribute to the logistics strategy. You will also be responsible for training and developing the UK logistics team while ensuring compliance with export and trade regulations.

If you have a background in order management, logistics, and supply chain operations, we encourage you to apply.

What you’ll do at Elekta

Your responsibilities will include (but are not limited to):

Departmental responsibilities:

• Day to day management and responsibility of order handling (commercial logistics) team in UK for team capacity, performance, recruitment and training.
• Develop and maintain capability including trade compliance and export control to ensure operations are compliant with customs, regulatory and business needs
• Promote a creative, dynamic, empowered, and open work environment, ensuring integration of the Elekta Values.
• Ensure all procedures, work instructions and process maps relevant to the job are regularly reviewed and updated so that they reflect current working practices.
• Represent interests of the order handling team within the Order Handling and Logistics function and related functions within BLLS.
• Actively drive continuous improvement activities looking at opportunities to optimise internal processes and systems as well as external costs and service levels.

Functional Responsibilities:

• Actively participate in order fulfilment and order processing to deliver against the commercial demand (including sales orders, upgrades) plan, taking ownership of total supply.
• Member of S&OP process responsible for translating demand into the supply response and highlighting business risk and mitigations.
• Critically assess new order intake to anticipate contractual obligations (delivery dates, conditions of supply, etc) in advance of shipment, asses, and challenge order fulfilment tollgates (R2, R3) to ensure quality and delivery performance.
• Ensure process compliance for all relevant Third Party or Non-Standard Requests ahead of procurement.
• Review and allocate commercial (and spares as applicable) material to customer orders and ensure assigned commercial (and spares as applicable) materials delivered to meet customer demands, maintain view of back orders, as needed, to ensure delivery completeness.
• Unity; Manage and coordinate end-to-end order management activities including: Final mile warehouse, rigging services, coordinate with 3rd party suppliers, tooling delivery and return.
• Monitoring and reporting of performance indicators including OTIF performance.
• Ensure adherence to relevant trade compliance and export controls.
• Perform shipment execution in alignment to the financing (i.e Letter of Credit, Bank Guarantee, etc) and or contractual (inspections, labelling, etc) requirements.
• Working with logistic service providers ensure delivery against contractual terms balancing costs and service levels.

The right stuff:

• Strong decision-making skills and ability to manage complex situations in a customer-driven environment, adapting approaches to fit different challenges.
• High interpersonal and communication skills.
• Demonstrates high ethical standards, values, and sound business judgment.
• Resilient and committed, able to handle pressure, take responsibility for actions, and follow through on commitments.
• Treats others with respect and maintains professional integrity in all interactions.

What you bring:

• Extensive work experience in order fulfilment, planning, procurement, logistics, and/or supply chain management in an advanced technology/industrial environment with high quality demands.
• Successful leadership of logistics, planning, and/or order fulfilment teams.
• Experience working with an international supply base and stakeholders.
• Knowledge of business economics with proven management experience and skills.
• Well-developed IT skills, including MS Office.
• Fluent in English, preferably with a second language.

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

• Hybrid work option (you are required to work from the Crawley HQ at least 3 days/week)
• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the Global Talent Acquisition Partner responsible, Sarah Elmasry, at [email protected]. We do not accept applications through e-mail.

We are an equal opportunity employer

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.