Job Description:
Job objectives
Ensure on-time parts availability
Ensure a high level of customer satisfaction
Execute all aspects of IMS order handling with energy and enthusiasm
Primary responsibilities
Provide high quality customer service towards IMS customers
Understand customer requirements and transform into fulfilment actions
Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
Seek alternative and innovative solutions to ensure on-time delivery of customer orders
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
Hand over relevant tasks and related information to the 24/7 backup organisation.
Secondary responsibilities
Provide timely, high quality responses to customer and internal requests
Monitor key performance indicators (KPIs) related to material order activity
Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
Participate actively as part of the IMS local team to fulfil overall targets
Work together with the Planning Specialists to support high quality data is injected into the material planning process
General
Comply with Satair’s mission, values and Quality Management procedures
Comply with Satair’s guidelines on Ethics & Compliance
Understand, share and live the Satair values
Comment/advise on unsatisfactory situations within the organisation, and propose potential solutions for improvements
Identify and offer suggestions to improve efficiency
Be well informed about and familiar with the latest developments at Satair
Have excellent inter-cultural skills
Bring a growth mindset and contribute towards a positive and inspiring working environment
Hybrid work schedule possible, subject to the terms and conditions of our company's flexible work policy and a mutual agreement with the direct supervisor.
Personal & interpersonal skills
Diplomatic sense and open ‘out-of-silo’ mind-set
Ability to build successful relations across functions and with all stakeholders
Strong ability to work in a team to achieve common targets
Positive, proactive, and enthusiastic
Flexibility in terms of working times, depending on the standard customer office hours ( week days only )
Professional skills
Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
Understanding aviation business specifically in the area of spares supply chain management
Technical and process oriented background with the ability to understand and interpret technical documentation
Ability to understand your customer to develop and propose creative solutions
Dutch and English business level
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of and eagerness to learn data analysing applications such as databases and Microsoft Excel
Acquainted to ERP systems related to order processing and ideally aircraft maintenance
KPIs
On-time delivery
Customer satisfaction
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Netherlands B.V.Employment Type:
Permanent-------
Experience Level:
Entry LevelJob Family:
Material Support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
