Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Order Fulfilment Manager to join our team in Cape Town
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
This position reports: Head of Order Fulfilment
Your responsibilities will include:
- Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):
- Last Mile deliveries to customers
- Time in status exception management
- Claims
- Queries and Complaints
- Constantly review existing processes to ensure that they are streamlined and scalable
- Establish daily, weekly and monthly performance measures
- Identify continues improvement initiatives that will drive improved performance results
- Manage team upwards of 20 people
- Assembling and analysing daily data in order to manage the experience to the customer
- Researching how solutions are being implemented locally and internationally
- Using online tools and resources as well as identifying and engaging other information sources
- Facilitate system integration with couriers and manage call back compliance of couriers
- Manage and measure all operations in terms of:
- Quality – Drive overall In Full
- Delivery – Drive overall delivery on promise to 98%
- Cost – Drive down cost of delivery
- Manage volume flow through contracted branches
- Manage team 7 days a week
- Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
- Manage all complaints and report on them
- Exception reporting
- Claims Process Management
- Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement
- Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency
Skills required:
- Excellent influencing, persuading, negotiating
- Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets
- Strong problem evaluation and solution
- Good leadership and team development
- Excellent people management skills
- Critical impact contract and commercial negotiation experience at executive level
- Logistics supply chain design and development expertise/tools and techniques
- Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
- Ability to interview and interact professionally with internal and external people
Qualifications & Experience
- Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
- 7-10 Year Experience in Supply Chain/Logistics
- Minimum 3 years’ experience in management role in operations
- Sound operational background in dealing with branch / franchise network
- Experience of managing customers at a senior level
- Succession planning and development of key managers
- Change management experience
Why Join TFS:
Purpose-driven impact: Transform lives through logistics innovation
Advanced technology: Work with cutting-edge systems in a fast-paced environment
Career growth: Thrive in an agile space that champions continuous improvement
Inclusive culture: Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
Skills Required
- Degree in Logistics, Operations Management, Supply Chain Management, Engineering, Business or Commerce
- 7-10 years experience in supply chain or logistics
- Minimum 3 years management experience in operations
- Experience managing branch or franchise networks
- Experience managing customers at a senior level
- Proven leadership, people management and team development skills
- Contract and commercial negotiation experience at executive level
- Logistics and supply chain design and development expertise (tools and techniques)
- Change management and succession planning experience
- Strong problem evaluation, data analysis and performance measurement skills
- Experience with claims process management, reporting and trend analysis
- Experience facilitating system integration with couriers and managing courier compliance
- Ability to work operationally 7 days a week and manage shift/volume flow
takealot.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about takealot.com and has not been reviewed or approved by takealot.com.
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Fair & Transparent Compensation — Pay is considered aligned with qualifications in select office and tech functions. This indicates pockets where compensation matches role expectations despite broader variability.
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Wellbeing & Lifestyle Benefits — Employee discounts and company-supported learning opportunities are available to some permanent staff. These perks add non-cash value that can help offset leaner core benefits in certain teams.
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Leave & Time Off Breadth — Paid sick leave, holidays, and flexible scheduling appear in some roles. Such time-off and flexibility elements contribute positively where offered.
takealot.com Insights
What We Do
Takealot.com is the leading eCommerce retailer in South Africa and one of the largest, most innovative eCommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that our customer comes first. Need help or have a question? Reach out to us via our Help Center for assistance https://www.takealot.com/help-centre Our focus is dedicated to improving the customer experience, from the moment they arrive on our website to the moment they receive their order. By aligning ourselves to this philosophy, we believe Takealot will be the #1 shopping destination across Africa.
