Order Fulfilment Lead

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures avariety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessedthrough a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications,and engineered components.

The role of the Orderbook Fulfillment Planner is a newly created role which will enable a shift in the way the orderbook is currently managed in John Crane , with emphasis on long term OTIF increase, back-order reductions and overall customer satisfaction through on-time delivery of orders. The role holder will  report into the S&OE and will heavily support the management of orderbook from the Sales & Aftermarket. This role will have the opportunity to contribute significantly to creating long lasting value add to John Crane and its customers through focused tactical and strategic actions to ensure on time delivery.  

• Collaborate with Supply Chain and Manufacturing teams to establish schedules and plans that allocate available resources to best support customer needs.
• Support standardization; including KPIs, SOPs, and all other Planning tools.
• Working with the regions to drive performance improvements and implement scalable business processes.
• Business System excellence (ERP).
• Ability to identify and understand root cause to help streamline processes so that the Supply Chain can meet deadlines.
• Lead tier reviews for their respective regions.
• Coordinate with stakeholders to troubleshoot and resolve workflow bottlenecks.
• Assist in the resolution of key supply and demand related issues.
• Notify Scheduling and Manufacturing teams of significant forecast or capacity changes on a timely basis.
• Assist with the coordination, facilitation, and documentation of regularly scheduled planning meetings.
• Utilize MRP systems to coordinate requirements to meet schedules while minimizing inventory.
• Tracking and monitoring Supply Chain performance, minimizing any variations to the planning cycle.
• Coordinate with other departments on production and supply chain objectives and schedules.
• Short and long-term planning to align supply and demand to support inventory objectives and customer needs
• Actively participate in the rolling sales forecast discussions with relevant stakeholders.
• Phase orders in the ERP based on the latest information from the Supply chain and customers.
• Lead a team of orderbook specialists with focus on KPI’s and developing the team.

Education / Courses: Bachelor's degree in Industrial Engineering and/or a related field.

Experience: More than 5 years of experience in production, planning, supply chain, CS and scheduling.

Skills and experience:

• Needs to understand Sales, Service, Manufacturing, Supply chain and data support systems.
• Analytical and Logical skills.
• Communication, collaboration, and stakeholder management skills.
• Logical, measured and process driven individual with strong decision making and problem-solving skills.
• Ability to operate at multiple levels within JC internal stakeholders. 
• Customer focused.
• Ability to make informed decisions using data and understanding impacts (KPI's focus).
• Strong knowledge of SAP. (required)
• Self-motivated, proactive and able to work with minimal supervision.
• Leadership skills.

Language skills:

• Spanish Fluent
• English Advanced required.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardlessof race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud tobe an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

According to our mission, vision and Global Policies:

Under no circumstances shall Staff be charged any fee or other costs in relation to their recruitment to work at Smiths, whether directly or indirectly. Any recruitment fees shall be paid by Smiths.

Smiths will not employ anyone below the age of 18. Smiths will take reasonable steps to satisfy itself of the member of Staff’s age before that person starts work at Smiths. When persons under the age of 18 are employed, they must not do work that is mentally, physically, socially or morally dangerous or harmful or interferes with their schooling by depriving them of the opportunity to attend school.