Description
Monday-Friday (9a-5p)Monitors and tracks in-house orders (especially rush jobs or key account orders), spots trends, expedites trouble orders, and helps ensure late orders are identified and prioritized throughout the plant. Locates orders for Customer Service Representatives so customer questions can be answered regarding status, shipping, turnaround, etc. on their order.These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accommodation.
- Physically locates orders to make specific customer changes when requested.
- Locates late orders in-house, marks them for shipment, and places necessary expedited shipping instructions on the order (if requested)
- Works directly with management team to ensure rush orders and key account jobs are prioritized throughout the plant.
- Handles all incoming shipments that are identified as belonging to the CS dept. Reviews system notes to determine the next step (RTS, toss, agent review, etc) in order to correctly handle the return.
- Maintains the Customer Service area in the shipping dept for orders holding, determines if action is needed in resolving an issue so the order can be shipped.
Requirements
- Ability to work with all areas of production is critical
- Basic computer skills (knowledge of in house programs is beneficial but not required)
- Good communication skills
- Must be self motivated and work at a fast pace
- General understanding of workflow
Physical Requirements & Environmental Conditions
- Must be able to stand and/or walk for 90% of day in order to locate orders
- within the plant.
- Frequent contact with normal noise from press
- Lifting of less than 50 lbs
Company Paid Benefits:
- 10 paid holidays
- PTO at a pro-rated amount
- MDLive – Telemedicine*
- Life insurance*
- Long term disability insurance*
- Employee assistance program (EAP)*
Company Offered Benefits:
- Dental*
- Vision*
- 401(k) – first of the month after 90 days of employment – auto-enroll at 3%
- Short term disability*
- Voluntary life insurance*
- Flexible spending account – health care and/or dependent care*
- Critical illness insurance, hospital indemnity insurance and accident insurance*
Company Subsidized Benefits:
- Medical
* Benefit will be available on the 1st of the month after 30 days of employment.
About UsBrook + Whittle is a leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves and flexible packaging, with a focus on sustainable solutions, complex decoration, and digital printing. With a heritage rooted in product development and comprehensive in-house manufacturing, the company draws on its wide variety of specialized printing expertise, including flexographic, rotogravure, and digital. Brook + Whittle operates nine production facilities across the US. To learn more about Brook + Whittle, visit www.brookandwhittle.com
Our CultureOur culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We believe people are our greatest asset, that’s why we value individuals of strong character with drive, ambition, and creativity. We pride ourselves on long-lasting relationships with clients, vendors, and co-workers. We are the best at what we do and are looking for exceptional individuals to join our growing organization.
AAP/EEO StatementBrook + Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook + Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Brook + Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook + Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.
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Skills Required
- Ability to work with all areas of production
- Basic computer skills
- Good communication skills
- Self-motivated and able to work at a fast pace
- General understanding of workflow
- Ability to stand and/or walk for 90% of the workday
- Ability to lift less than 50 pounds
- Ability to work around normal press noise
Brook + Whittle Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brook + Whittle and has not been reviewed or approved by Brook + Whittle.
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Healthcare Strength — Benefits offerings are described as including medical, dental, and vision insurance, with some noting these as decent or a positive aspect. Feedback suggests the package covers core healthcare needs typical for the industry.
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Retirement Support — A 401(k) plan is consistently listed among the offerings, sometimes with automatic enrollment noted. Feedback suggests this provides baseline financial security support.
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Leave & Time Off Breadth — Paid time off and holiday time are part of the standard package, with some roles mentioning paid breaks and consistent schedules. Feedback suggests these elements contribute to predictable time-off structures.
Brook + Whittle Insights
What We Do
Brook + Whittle is a leading North American manufacturer of pressure-sensitive labels, shrink sleeves, flexible packaging, and heat transfer labels. The company focuses on providing premium prime label solutions and sustainable packaging, emphasizing innovative and eco-friendly printing and production. They serve multiple industry sectors with a commitment to sustainability and decorative effects, helping brands transition to recyclable packaging solutions.
