Order Escalation Associate

The Order Escalation Associate will be responsible for the day-to-day operations supporting Escalation and customer service delivery. They will work closely with the management team to plan and oversee various tasks and deliverables required to meet committed timelines.  This position is responsible for providing research, troubleshooting, and identifying issues that are escalated. The analyst should be able to determine if an issue can be fixed on the spot or will need to be escalated further.

What You Will Do: 

• Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team.
• Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks, and product transfers.
• Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements.
• Run reports as needed to keep the open order books clean and up to date.
• Provide additional support and knowledge to Warehouse teams regarding customer specific order requirements (label placements, pallet requirements, shipping requirements).
• Maintain organized record of past order communications to aid Inventory and Chargeback team investigations.
• Assist in other departments as needed.
• Perform other duties as assigned.

What We Are Looking For: 

• High School Diploma/ GED
• 0-3 years of warehouse experience
• Able to multitask, organize, prioritize, and manage time efficiently
• Proficient verbal and written communication skills
• Ability to thrive in a high-pressure, fast-paced, and time-sensitive environment
• Can easily adapt to shifting priorities
• Possesses a passion for excellent customer service
• Excellent attention to detail
• Fluent reading and writing skills
• Quality conscious
• Positive Attitude
• Exceptional Business etiquette
• Knowledge of warehouse processes, procedures, and warehouse management system functionality
• Effective problem solver and critical thinker
• Basic computer skills including Microsoft Office & G-Suite
• Proactive in resolving issues
• Ability to deal effectively with diverse individuals at all organizational levels in a professional manner  

Preferred Qualifications                                                                                                                      

• Experience with current WMS (High Jump)

Working Conditions

• Environment: Warehouse  
• Extreme Exposures: Works in areas requiring exposure to varying temperatures, extreme heat or cold and damp or drafty conditions
• Schedule: Variable schedule; including nights and weekends – occasional overtime may be required
• Physical Requirements: Light; Lifting up to 25 lbs
• Travel Required: Yes – Limited; will be required to travel between multiple worksites based on volume and business needs   

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

What we offer:  

The hourly range for this position is $19.74 - 22.77 per hour. The base hourly rate may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.    

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement. 

Please note that this is a fully on-site position based out of our warehouse facility. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.  

Reasonable Accommodations 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

Working at Jazwares 

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.    

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!     

 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.