The Role
Process incoming orders accurately and efficiently, support account executives and customer service representatives, communicate with customers and internal teams, organize and file records, manage multiple systems and screens, and meet daily production goals.
Summary Generated by Built In
Position Summary:
Responsible for processing incoming orders in an accurate and timely manner. Supporting team members in any task that may need to be completed daily.
Essential Functions:
- Computer Skills- Working on a computer using different systems and hardware to enter data and process information, as well as communicating via email clearly to customers and internal team members.
- Multi-Tasking- Working with multiple screens, systems, and being able to talk on the phone, reply to emails, as well as process orders efficiently.
- Support Staff- Being a support staff to account executives and customer service reps and helping them with daily orders, filing, organizing daily.
- Meeting daily production goals with processing orders efficiently.
- Communicating well with others, customers, and team member.
- Perform other duties as requested.
Qualifications:
- Must have a positive work attitude and etiquette.
- Must have basic computer skills with knowledge of Microsoft Office, and Outlook Express.
- Must have good verbal and written communication skills.
- Must be detail oriented and quality minded.
- Must be able to work independently as well as with a team.
- Must have excellent organization skills and the ability to multi task.
- Some sitting, standing, walking, lifting (over 75 lbs.), bending, twisting, reaching, stretching, pushing, and pulling required.
Skills Required
- Basic computer skills and knowledge of Microsoft Office and Outlook Express
- Good verbal and written communication skills
- Detail-oriented and quality-minded
- Ability to work independently and as part of a team
- Excellent organizational and multitasking skills
- Positive work attitude and professional etiquette
- Ability to sit, stand, walk, bend, twist, reach, stretch, push, pull, and lift over 75 pounds
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The Company
What We Do
Founded in 1985, Cap America is a family-owned business specializing in top-quality custom headwear for distributors, decorators, and team dealers. They offer a wide range of retail-inspired styles, including baseball caps, USA-made custom knit beanies, and bespoke overseas designs, supported by in-house digitizing and extensive embroidery services.








