Order Entry Specialist - Uniforms

JOB SUMMARY:

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

ESSENTIAL FUNCTIONS:

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPI’s.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
  • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors.
• Review and validate order information for completeness, pricing & sku accuracy, and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Support other OE regions & accounts when backlogged.
  • Assist others in the department through cross-training and onboarding of new hires.
• Identify opportunities to improve order processing efficiency, accuracy and customer experience.
• Work in multiples systems/programs relating to sales, order entry and quoting.
• Work with Distribution center on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Provide timely & professional customer service as the point of contact for order-related inquiries.
• Effectively balance multiple tasks in a fast-paced environment.
• Other duties as needed.

EDUCATION & EXPERIENCE:

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

PHYSICAL REQUIREMENTS:

• Hearing and vision required to be within normal ranges with or without correction. 
• Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones.
• Depending on candidate location – may be required to travel to the corporate office space on 4th floor via stairs or elevator.

 MENTAL REQUIREMENTS:

• Displays an ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment. 

RELATIONSHIPS & CONTACTS:

• Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers.
• Relationship building with Dealers and End Users.