Who we are:
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
This role is responsible for collaborating with internal teams to ensure accurate and timely processing of customer orders. Duties include managing a high volume of sales documents, completing post-sale administrative tasks, supporting customers via phone and email, and resolving routine service issues while escalating complex matters as needed to uphold a high standard of customer satisfaction.
Visual Comfort Offers:
- Work-Life Balance: Monday – Friday, 8:00am – 4:30pm or 9:00am – 5:30pm
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
How success is defined:
- Effectively manage a high volume of documents throughout the shift.
- Accurately review new orders and process webs orders daily.
- Accurately and efficiently processing and managing returns.
- Scheduling and contacting customers for LTL pick-ups, ensuring timely communication with customers.
- Contacting customers via phone and email as needed including but not limited to supporting Customer Service.
- Effectively handle and resolve routine customer issues and escalating queries and concerns to leadership, as appropriate
- Actively participates in training involving our products, systems and design
- Exhibits professionalism with customers, team members and all levels of leadership
- Additional tasks as needed
- Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
- Exhibits and adheres to the established Visual Comfort Company Values.
- Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule. While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.
What you will bring:
- Minimum of 6 months of previous experience in Visual Comfort Customer Service, or equivalent experience.
- High school graduate, 2 or 4-year college graduate, preferred.
- Strong aptitude for navigating CRM and Order Management systems.
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry, a plus.
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities.
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Available to work a flexible schedule including weekends, early mornings, late evenings.
- An equivalent combination of education and experience will be considered for this role
Compensation Range: $24 - $30 per hour
Compensation is based on individual factors, including skill set, relevant experience, and work location
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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Skills Required
- At least 6 months of Visual Comfort customer service experience or equivalent experience
- High school diploma or equivalent
- Strong aptitude for navigating CRM and order management systems
- Exceptional organizational and time management skills with strong attention to detail
- Ability to prioritize and manage multiple tasks and changing priorities
- Effective communication through email, chat, and phone
- Ability to work independently and collaboratively in a team environment
- Availability for a flexible schedule, including weekends, early mornings, and late evenings
- College degree
- Experience in interior design, custom home building products, luxury home furnishings, or lighting
What We Do
Since 1987, Visual Comfort & Co. has been the premier resource for signature designer lighting. During the past three decades, we’ve been proud to work with extraordinary designers who are among the most influential tastemakers and brands of their times. Each one has brought their unique vision to the creation of beautiful lighting — and in the process, expanded the range of what we do and who we reach. Only authentic, natural materials are used to create artisanal finishes that give our products their custom character, bringing customers more decorative options to our broad range of styles. To ensure superior quality, we work with the finest craftsmen and factories from around the globe to ensure that our lighting is impeccable and lasting down to each detail, every single time. At Visual Comfort, our goal has always been to affirm the trust our customers experience in choosing great lighting. We continuously work to provide effortless and complete solutions for projects of any imagined scope and point of view. Our customers know they can find what they’re looking for, and this creates true comfort in their design process. Visual Comfort is seeking candidates to join our team in Accounting/Finance, IT and Customer Service. If you would like to be part of our growing team, please send your resume to [email protected].
