Order Entry Coordinator 1

Shift:

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $20.00 per hour

Schedule: Monday through Friday, 1:00 PM - 6:00 PM

Make an impact. Build a career.

At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. We continually work to develop innovative practices that drive sustainability and empower our partners with accurate, quality data at every critical moment and milestone.

That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.

Find your place at Pace®!

An entry-level Order Entry Coordinator will help provide customer support to clients, project management staff and others to assist with the logistical setup of new and on-going projects. You will enter bottle orders and courier requests, while assisting with answering incoming phone calls and emails.

ESSENTIAL FUNCTIONS:

• Overseeing or reviewing, completing and processing various types of standard project management forms, documents, databases, and related materials and information.

• Provides complex to specialized interpretation and counsel to staff, management, and functional leaders regarding project management policies, programs and practices for standard operations.

• Provides complex to specialized research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.

• Assists with more complex projects involving client contact, verification of accurate check-in of samples, monitoring status of analysis, providing response to client inquiries, and invoicing client, as determined by the supervisor.

• Directs client calls and requests to appropriate project manager for follow-up.

• Schedules and creates sample kits based on client's sample needs.

• Sets up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensures account information is up to date.

• Reviews login dashboard and updates information and confirmations as necessary.

• Ensures approved reporting styles are applied to analytical reports.

• Assists with developing or participating in project management or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management.

• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.

• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

Education and Experience:

High School Diploma/GED; AND five (5) years of administrative support or customer support experience; OR an equivalent combination of education, training and experience.

Required Knowledge:

• Fundamental principles, practices and techniques of project management.

• Standard understanding of the administration and oversight of project management programs, policies and procedures.

• Fundamental methods to resolve or navigate client's, questions and concerns.

• Standard understanding of applicable laws, codes and regulations.

• Understanding of standard analytical testing.

• Computer applications and systems related to the work.

• Principles and practices to serving as an effective project team member.

• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Overseeing and administering standard project management functions.

• Training others in policies and procedures related to the work.

• Serving as a team member and the development and management of projects.

• Operating in a both a team and individual contributor environment.

• Interpreting, applying and explaining applicable laws, codes and regulations.

• Preparing fundamental functionals reports, correspondence and other written materials.

• Using initiative and independent judgment within established department guidelines.

• Using tact, discretion and prudence in working with those contacted in the course of the work.

• Performing effective oral presentations to large and small groups across functional peers and the department.

• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

WORKING ENVIRONMENT:

Work is performed in a lab and office setting. Work is subject to chemicals, fumes, gases, noxious odors, and related items in a lab setting.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a lab and office setting, use standard office and lab equipment and stamina to sit for extended periods of time; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.