Order Entry Coordinator 1

Posted 2 Days Ago
Be an Early Applicant
Tonawanda, NY, USA
In-Office
20-20 Hourly
Junior
Greentech • Professional Services • Biotech • Pharmaceutical
The Role
Coordinates client requests, project documents, user database updates, bottle orders, scheduling, and client communications. Serves as a liaison among clients, project management, logistics, and internal departments while applying policies and supporting efficient department operations. The role requires customer service experience, basic data entry, organization, adaptability, and the ability to work independently and collaboratively.
Summary Generated by Built In

Shift:

Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Compensation: $20.00 per hour

Hours: Monday through Friday, 8:00 AM - 5:00 PM

The salary range for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.

Make an impact. Build a career. 

At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. We continually work to develop innovative practices that drive sustainability and empower our partners with accurate, quality data at every critical moment and milestone. 

That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career. 

Find your place at Pace®! 

We are seeking a highly motivated, detail-oriented professional to support project management and act as a liaison between project management, logistics, and clients. This role offers a pathway to becoming a Project Coordinator 2, or a Team lead. 

Key Responsibilities: 

  • Organize client requests and project documents 

  • Maintain user database to ensure project accuracy  

  • Act as a liaison for project needs and provide guidance for the client 

  • Direct client calls and requests to the appropriate department 

  • Schedule and input bottle orders based on client sampling needs 

  • Assist in developing project objectives, logistics, and other requirements. 

  • Interpret and apply department policies, taking into account applicable laws and regulations. 

  • Contribute to the overall department efficiency, effectiveness, and productivity 

  • Work collaboratively across departments and adapt to a wide range of responsibilities as business needs evolve.    

 

Required Background/Experience: 

  • Associates degree or higher a plus but not required. 

  • 2+ years of customer service experience  

  • Demonstrates progression of self-management abilities. 

  • Microsoft Outlook and basic data entry skills 

Desired Soft Skills: 

  • Energetic and positive outlook. 

  • Ability to work independently and collaboratively 

  • Strong client and relationship management. 

  • Ability to work constructively and under pressure. 

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Skills Required

  • 2+ years of customer service experience
  • Microsoft Outlook proficiency
  • Basic data entry skills
  • Associate degree or higher
  • Demonstrated progression of self-management abilities
  • Ability to work independently and collaboratively
  • Strong client and relationship management skills
  • Ability to work constructively under pressure

Pace Labs Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pace Labs and has not been reviewed or approved by Pace Labs.

  • Retirement Support Employer 401(k) match vests immediately, enhancing long‑term savings potential. Plan descriptions emphasize immediate vesting as a differentiator within the benefits package.
  • Leave & Time Off Breadth Paid time off includes holidays, sick time, and vacation, with some postings also noting floating or parental leave. This breadth covers common leave needs across full‑time roles.
  • Wellbeing & Lifestyle Benefits Benefits include HSAs/FSAs, a wellness program, an EAP, and optional legal/ID‑theft coverage. The menu supports health management and everyday life protection beyond core medical.

Pace Labs Insights

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The Company
HQ: Minneapolis, MN
2,890 Employees
Year Founded: 1978

What We Do

Pace® works with organizations of all types, providing the science to ensure our air, water, therapies, and more are safe for use. Learn more about our laboratory services at PACELABS.com.

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