This hybrid role offers a great balance of home and office working. You'll be based in our Irlam office two to three days per week, and to support your onboarding and training, you'll initially be required to attend the office Monday to Friday.
As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.
Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.
At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
Job DescriptionJoining us as an Order Desk Coordinator
Join our Planning, Performance & Control team, where you'll play a key role in keeping customer orders moving through the delivery journey, ensuring accurate data, effective coordination and a consistently positive customer experience.
You’ll receive a competitive salary, and a performance related bonus.
This is some of what you can expect to be doing:
- Coordinating customer orders through to successful delivery
- Maintaining accurate records across Salesforce and delivery systems
- Providing clear updates on order progress, delays and issues
- Working with internal teams, partners and suppliers to keep orders on track
- Identifying and escalating data discrepancies, risks and blockers
- Supporting order prioritisation and issue resolution activities
What you'll bring to the role
We're looking for a highly organised and customer-focused coordinator with strong attention to detail and the ability to manage multiple priorities in a fast-paced operational environment.
You’ll also have:
- Experience in a customer service, coordination or administrative role
- Strong communication and stakeholder management skills
- Excellent attention to detail and data accuracy
- Ability to prioritise workload and manage competing demands
- Confidence using Microsoft Office, particularly Excel and Outlook
- Experience using CRM systems such as Salesforce is advantageous
Life at CityFibre
Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.
Find out more about our culture, communities and benefits on our careers site.
Additional InformationWe want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!
Skills Required
- Experience in a customer service, coordination, or administrative role
- Strong communication and stakeholder management skills
- Excellent attention to detail and data accuracy
- Ability to prioritize workload and manage competing demands
- Confidence using Microsoft Office, particularly Excel and Outlook
- Experience using CRM systems such as Salesforce
What We Do
At CityFibre, we’re building a new, intelligent, open-access fibre network, purpose built for the data age. We’re upgrading communities across the country, giving people a better foundation for their digital lives, enabling businesses to innovate, and helping to strengthen the UK economy. Our national networks are expanding rapidly, and we are already the network of choice for major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen, as well as dozens of exciting smaller providers. Using our networks, our customers can provide theirs, be they homes, businesses, schools, or hospitals with broadband, Ethernet and mobile connections so quick and reliable, you can practically take them for granted. With almost two million premises already passed, our fully financed rollout programme is on track to serve a third of the UK. That’s around 8m homes, 800k businesses, 400k local authority sites and 250k 5G access points that will soon have access to the UK’s finest digital infrastructure
