Order Coordinator

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

About the role 

Summary and purpose of the Job:

The Co-Ordinator will be responsible for driving all delivery orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between suppliers, engineering, procurement and scheduling and other delivery teams. 

This will be a varied role as you will be providing administrative support across multiple areas of Delivery Operations.

Responsibilities:

The extent of your duties will include but are not limited to:

• Receiving orders and acknowledging them to the customer.
• Provisioning circuits on carrier portals.
• Ownership of orders from point to point including liaising with relevant departments within the business.
• Keeping the customer informed during delivery and installation with high level customer service.
• Co-ordinating multi technology orders and being the single point of contact (SPoC) for the customer during the order journey.
• Engineer scheduling and diary management, ensuring engineering assigned to the customer’s sold solution has the correct skill sets, equipment, and that associated services are ordered and in place 
• Point of contact via phone and email for delivery department 
• Manage queries into delivery and direct to relevant parties 
• Managing internal and external customer expectations 
• Maintaining order updates, daily work in progress, (WIP) management
• Maintaining weekly product delivery forecasts
• Performing daily process to review usage and update services accordingly
• Data input, utilising good knowledge of Microsoft apps (Excel, Word etc)
• Placing/amending orders on supplier portals
• Internal sales support, availability requests etc
• Processing cancellations

The successful candidate will have:

• Administration experience. 
• A customer focus and a strong 'can do’ attitude.
• A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
• Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
• Excellent influencing and interpersonal skills with the ability to communicate at all levels.
• Proficiency with the Microsoft Office Suite (Outlook, Word, Excel).
• A good understanding of web browsers and databases with the ability to understand IT technical terminology.
• Ability to prioritise and handle multiple assignments at any given time
• Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
• Highly organised with excellent time management skills and attention to detail.
• Eagerness to learn and develop and willing to go the extra mile.
• Reliable and approachable.

Desirable Skills and Experience 

• Minimum of 1 years experience in delivering telecoms orders, with a focus on BT Openreach supply

• Customer service experience, ideally in a fast paced environment 
• Proficient in MS Office, specifically Word, Outlook and Excel 
• Strong planning and coordination skills 
• Understanding of cloud and IT products within a Telecoms environment 

• Experience of T1 Carrier portals would be an advantage, Openreach/BT/TTB etc.

The successful candidate will have a proven track record in an administration role and you will need to have experience of liaising with customers on the telephone and over email.  

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.