Responsibilities :
JOB TITLE:
Order To Cash Representative
SERVICE UNIT:
GBS - Order to Cash (O2C)
REPORTS TO: Terez Daniel
O2C Manager - Budapest
JOB FUNCTION
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GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to improve services and cost efficiency.
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Order To Cash (O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods.
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Manage end-to-end Order to Cash activities with the overall goal of delivering O2C services, while ensuring customer satisfaction, quality and cost effectiveness.
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Secure the efficient operation flow by receiving and fulfilling internal (Lexmark teams) and external (customer, logistic partners) requests.
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Deliver excellent customer service: ensuring all customer orders are delivered as requested on time, and invoices are paid by the due dates.
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Contribute actively to process improvements & initiatives.
ROLES, RESPONSIBILITIES AND AUTHORITY
All O2C representative:
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Each O2C Representative is responsible for their own customer portfolio.
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Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.
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Understands issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.
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Continuously support system and process improvement initiatives, projects.
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Create reports - when necessary, from SAP/Power BI dashboards or Business Objects.
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Applies technical, functional and E2E knowledge to resolve issues.
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Assists in external and internal audits, including preparation of support and materials upon requests.
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Based on business requirements – O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.
Order to delivery (O2D):
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Monitoring customer orders in SAP (including EDI order management).
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Support customer master data set-up and change requests.
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Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, and any other requirements like specific export documents, certificates).
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Handle backorder situations with diligence.
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Builds strong relationships with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.
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Maximizes customer satisfaction level and secures O2D KPIs results.
Invoice to Cash (I2C):
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Manages cash collection activities to guarantee payments arrive on time.
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Monitors, follow-ups and communicates daily with customers and internal teams for all Invoice to Cash topics (invoices, disputes, payments, direct debit activities, factoring and any other requirements).
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Proactively support cash flow by maximizing cash receipt for the actual month.
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Analyze AR Delinquency report, identify root causes for outstanding items, take actions to deliver I2C KPIs.
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Actively collaborate with customers, credit managers, cash applications, finance and other internal teams for issue resolutions in a timely manner.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The employee has the authority to perform tasks as per JD.
The employee needs to follow the Quality and environmental policy where applicable.
Employee should observe Lexmark’s policies and the Budapest Employee Handbook (for details see Budapest HR website).
EDUCATION & EXPERIENCE
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University or college degree
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Fluent in English and in supported country language (any additional language is an advantage)
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Strong MS Office knowledge
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Previous experience, especially in particular area, preferred
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Experience with SAP /Power BI / Business Objects or Project Management would be a plus
SKILLS
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Customer orientation and ability to adapt/respond to different types of characters
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Great Communication & interpersonal skills
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Has a problem-solving mindset
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Ability to learn quickly, and become expert in different system driven tasks and flows
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Proactive, open minded, result oriented
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Accurate, and able to deep dive into details
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Able to work independently, and as a member of a team
How to Apply ?
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What We Do
Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
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