Order to Cash Ops Lead (OTC) - Mandarin speaking

Summary of role:

OTC Team Lead is responsible for managing and coordinating a team across all business streams within the region while effectively managing timely payment and resolution of customer issues preventing payment. Ensure service and performance levels agreed between Accenture and the Client are met

Responsibilities:

• Responsible for managing the team's workload distribution, ensuring that all metrics are met and issues are escalated.

• Supervise, develop and motivate a team of Collector, Billing, Cash Apps-Agents, setting objectives for each role to ensure that skill levels within the team are effectively utilized

• Manage the collection strategy process and handle dispute-resolution efforts

• Identify and monitor “at risk” customers and aged invoices

• Work closely with key teams such as Client and Business Team in mitigating collection risk

• Collaborate with various internal business functions such as Billing, Collection Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

• Monitor efforts performed by team members for accuracy and timelines

• Take on a proactive role towards improved performance and development of strategies for meeting goals

• Account management for complex and rapidly growing customer accounts.

• Provide exceptional customer service to customers and internal stakeholders

• Review, manage and facilitate resolution of disputed receivables

• Provide monthly metric reports, including any proactive analysis and strategic insights

• Escalate issues in accordance with escalation policy

• Preparation and consolidation of reports

• Conduct the weekly account analysis and prepare a report to be submitted to the Service Manager

• Assist in the preparation of management reports in line with Client’s and Accenture’s requirement.

#LI-GM

Qualification & Skills required:

• Bachelor's degree required
• Ability to communicate in both written and spoken in fluent mandarin due to supporting markets such as China and Taiwan.
• Min 3 years of demonstrated work experience in OTC processes (Collections experience is value-added)
• Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
• 3 - 5 years of experience in leading and motivating a team to achieve goals
• Working knowledge of SAP, Oracle, High Radius would be an advantage
• Strong understanding of Order-to-Cash
• Strong interpersonal and written communication skills, with the ability and confidence to operate at senior levels within client and Accenture organizations

Working Conditions:

• Overtime and On-Call may be required during peak period.
• Local holidays are observed

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.