Order to Cash Operations Specialist/Team Lead

RESPONSIBILITIES:

• Overall OTC Deductions & Ageing reporting
• Escalation handling from Sales and Account Coordinators
• Next level escalation in managing queries from critical vendors
• Works with Treasury for decision on priority vendors/payments
• Production Supervision and Support        
  •    Coordinates individual and team work assignments 
  •    Monitors work load balancing 
  •    Supports high quality work through a positive environment 
  •    Monitors team members performance with the focus on improvement
        Service Level Agreements and Performance Metrics
  •    Ensures individual and team service levels are met or exceeded 
  •    Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements 
  •    Front line contact for questions or issues surrounding service levels     
• Quality
  •    Participates in providing feedback to the Quality team for improvement suggestions 
  •    Works with auditing resources on individual and team error trends 
  •    Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
• Performance Management
  •    Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period 
  •    Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

SKILL AND QUALIFICATIONS:

• Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
• with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
• With at least 7 to 8 years of OTC/Accounts Receivable experience
• With 2 years of supervisory experience
• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• Good communication skills

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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