Order to Cash Operations Associate Manager

RESPONSIBILITIES:

• The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections.  He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.   He/ she also oversees complex cases and customers and troubleshoot issues.   

• Ability to identify and assess process related complexities and propose potential solutions

• Flag risks in a timely manner to external and internal stakeholders with proposed plans

• Build solid relationship with stakeholders / business partners

• Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.

• Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements

• Exposure to business transformation – basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI

SKILL AND QUALIFICATIONS:

• Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience

• with at least 5 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)

• With at least 7 to 8 years of OTC/Accounts Receivable experience

• With 5 years of supervisory experience

• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang

• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

• Good communication skills

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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