Order to Cash Manager

About Nabis
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world. 

The Role

The Order-to-Cash Manager will lead our accounting operations with a focus on team management, customer interaction, and process enhancement. Reporting to the Senior Manager of Accounting Operations, this role is key in driving efficiency across the department, managing distributed teams, and improving our order-to-cash workflows.

Responsibilities:

• Manage and scale a large distributed workforce, ensuring  optimal performance across all accounting operations tasks.
• Establish and track cost, efficiency, and performance metrics, using the data to drive improvements across the accounting operations department.
• Lead process optimization initiatives to enhance departmental efficiencies and cost-saving opportunities, particularly within the order-to-cash workflow.
• Serve as the primary contact for customers experiencing issues with our order-to-cash workflows.
• Work closely with customers to understand their pain points, identify root causes, and propose solutions to resolve their concerns.
• Collaborate with the Senior Manager to determine corrective actions based on root cause analyses.
• Oversee and manage complex order-to-cash projects, ensuring timelines and deliverables are consistently met.
• Implement strong project management practices, including goal-setting, milestone tracking, and resource allocation.
• Collaborate cross-functionally with other departments to align project outcomes with organizational objectives.
• Provide leadership and direction to the accounting operations team, fostering a culture of accountability and performance.
• Delegate tasks effectively, ensuring clear ownership and accountability at all levels of the team.
• Mentor and coach team members, ensuring they meet both individual and departmental deadlines.
• Identify team development needs and lead initiatives to address skill gaps within the workforce.
• Develop and maintain operational dashboards to monitor key performance indicators (KPIs) such as cost-efficiency, team productivity, and process bottlenecks within order-to-cash.
• Analyze metrics to identify areas for improvement and implement necessary departmental changes.
• Present operational performance data to senior leadership and advocate for necessary resources or adjustments.

Required Qualifications:

• 5+ years of experience in order-to-cash, accounting operations, business process improvement, or a related field, with at least 3 years of experience managing distributed teams.
• Proven experience managing and scaling operational teams in a fast-paced, high-growth environment.
• Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Expertise in establishing and tracking operational metrics (cost, efficiency, etc.) and driving changes based on data insights.
• Exceptional delegation and leadership skills, with a focus on team accountability and development.
• Strong customer-facing skills with a proven ability to identify root causes of issues and implement corrective actions within the order-to-cash process.
• Experience in process improvement and implementing efficiency programs across accounting operations teams.

Preferred Qualifications:

• Experience working with project management tools (e.g., Asana, Jira).
• Strong communication skills with the ability to influence and collaborate with cross-functional teams.
• Experience in understanding order-to-cash workflows and working directly with customers to resolve operational issues.
  

WHY YOU'LL LOVE WORKING AT NABIS!

1. You'll work at the fastest growing cannabis startup in the U.S.
2. Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis.
3. Competitive salary at $100k-$120k depending on experience.
4. Flexible PTO policy 
5. 401(k) plan with a match.

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.