JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.
Learn more about this role and how you can begin driving your career forward!
Job Title:
Order Analyst
Pay Grade:
S3
Job Description:
Essential Functions
- Review incoming orders for transmissions, Electronic Data Interchange (EDI) communications lead time inquiries, and future schedules for acceptability. Review requests to ensure compliance with Export Controls, ITAR and EAR requirements.
- Schedule customer orders in SAP. Establish customer freight requirements within SAP and customer web portals to meet customer shipping expectations.
- Coordinate build and ship timing and delivery promises with Operations team, communicate critical delivery information to customers.
- Provide order confirmation to customers and include documentation on the customer account record in the Allison customer relationship management (CRM) system, Allison 360. Document order related customer correspondence in Allison.
- Identify, follow-up and expedite missed shipments and past due requirements with local Global Supply Chain associates. Facilitate internal problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability.
- Interface with Allison sales account managers and customer specification engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed.
- Work with Allison Finance and Global Supply Chain to ensure customer payments are received prior to shipment.
- Regularly and proactively inform customers of order status.
- Act as first point of inquiry when order fulfilment process and customer communications questions arise.
- Document and maintain unique customer order processes.
- Provide input and recommendations for continuous process improvements (efficiency, accuracy) for the overall order management processes
- Provide ad hoc customer order information as requested to assist management decisions
Requirement:
- Minimum of 2 years' experience in customer order fulfillment or customer service in a business to business environment.
- High School diploma equivalent required.
- Bachelors degree in Business Management preferred.
- Preferred expertise in data management and transactional systems.
Primary Location:
Indianapolis, IN
Additional Locations:
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
What We Do
Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense.
Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.
OUR VISION
In addition to being the world’s leading provider of commercial-duty automatic transmissions and hybrid propulsion systems, we also strive to be the foremost provider of parts and services for our customers.
Whether you drive, sell, service or distribute on-highway vehicles, defense vehicles or off-highway equipment, Allison provides you with the highest quality products and the best customer care. We work to win your trust and enthusiasm through continuous improvement driven by the integrity, teamwork and innovation from our employees and authorized partners.
OUR PROMISE
Allison promises our customers an automatic experience like they’ve never had: an unrivaled combination of Quality, Reliability, Durability, Vocational Value and Customer Service.
