Order Administrator

As the Order Administrator in Cluj-Napoca, you will play a vital role in delivering an excellent customer experience by ensuring accurate and timely processing of customer orders. You will act as a key link between customers and internal teams, supporting the full order lifecycle while contributing to efficient operations and continuous improvement within the Customer Care team for Pressure Management department in Europe.

We look forward to seeing your application!

  Process customer orders in ERP systems with a strong focus on accuracy and timeliness 

  Review and validate order details, ensuring all commercial and customer requirements are correctly captured 

 Collaborate with internal teams (Production, Finance, Trade Compliance) and communicate with customers to ensure smooth order execution 

  Maintain and update customer data and ensure consistency of information across ERP, CRM, and other systems 

  Monitor delivery timelines and coordinate shipments to meet customer expectations 

  Identify and implement solutions when standard order fulfillment cannot meet customer requirements 

  Manage order acknowledgments, documentation, and archiving in compliance with company policies 

  Support continuous improvement initiatives and maintain accurate, up-to-date order records, including handling changes

You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You create teamwork allowing others across the organization to achieve shared objectives. You readily action new challenges, without unnecessary planning. You step up to handle tough issues.

  Experience in order processing, customer support, or commercial operations within a fast-paced environment 

 Familiarity with ERP systems (such as Oracle or SAP) and good digital skills (MS Office, data entry tools) 

 Proficiency in English (written and spoken) 

  Strong organizational skills with the ability to prioritize and manage multiple tasks effectively 

  Solid communication and collaboration skills, with the ability to work both independently and in cross-functional or virtual teams

  Experience working in a multinational or shared services environment 

  Exposure to customer care or order management processes in a technical or manufacturing industry 

  Knowledge of additional European languages 

  Interest in process improvement and data quality initiatives

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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