Ensure order fulfilment by all channels
Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements
Provide order support, delivery status, estimated ship dates, and stock levels when applicable, etc.
Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.)
Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system.
Navigate and update customer account information for online accounts using our back-office systems
Communicate product availability and product discontinuation in cooperation with the CPM Team.
Assist with the processing of all cancellation requests
Maintain a detailed approach when processing order requests in order to:
Distinguish fraudulent orders from valid requests
Ensure accuracy (I.e Sold- to, Ship-to, etc.)
Identify discrepancies (pricing, quotation)
Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software.
Work as a liaison between the Sales Force and customers Necessary ship mode
Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers.
Process and document all invoice related/credits and debits/billing issues via eCRM related to warehouse mis-shipments, duplication, etc.
2+ years’ experience with Customer Service/Support
Experience with data entry, preferably into a CRM
Experience with SAP preferred
Compensation: $23-$26/hr.
Bonus eligibility
Competitive total rewards package including health, financial, and education benefits
Direct impact on business
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What We Do
Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Its product range includes pipettes and automated pipetting systems, dispensers, centrifuges, mixers, spectrometers, and DNA amplification equipment as well as ultra-low temperature freezers, fermentors, bioreactors, CO2 incubators, shakers, and cell manipulation systems. Consumables such as pipette tips, test tubes, microtiter plates, and disposable bioreactors complement the range of highest-quality premium products.
Eppendorf products are most broadly used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. They are also aimed at clinical and environmental analysis laboratories, forensics, and industrial laboratories performing process analysis, production, and quality assurance.
Eppendorf was founded in Hamburg, Germany in 1945 and has about 5000 employees worldwide. The company has subsidiaries in 33 countries and is represented in all other markets by distributors.
Imprint: www.eppendorf.com/imprint
