(ORD) Supervisor, HUB Administration

What to expect:

The Supervisor, HUB Administration provides oversight to the time and attendance, scheduling, shift bid and other administrative functions and supervises the team of employees who complete these functions. This position will ensure reliability, efficiency, and customer care are kept at the forefront of service delivery by maintaining in-depth knowledge of operations, enforcing goal alignment/achievement, and ensuring compliance with all safety, quality, and compliance standards established by United Ground Express, United Airlines, and other stakeholders, as well as any regulatory authorities.

How you will make an impact:

• Ensure the operation functions in a safe, caring, dependable and efficient manner at all times. 
• Responsible for managing the administration of time and attendance (e.g. timecard approval, corrections and exceptions) for hourly and salaried employees.
• Accountable for timely and accurate processing of all time and attendance transactions.
• Respond to employee inquiries regarding payroll information in a timely manner and resolve employee concerns.
• Analyze reports and deliver key trends and escalate issues appropriately.
• Actively participates in recognition and DEI initiatives within the Business Office and station.
• Demonstrates impeccable time management skills and fulfills deadlines.
• Collaborate with appropriate stakeholders to ensure efficient badging procedure for new hires.
• Ensure confidentiality is maintained when working with sensitive personal information.
• Provide coaching and direction to the station administrative team to achieve or exceed performance expectations.
• Set a positive example for the team members to ensure excellent internal customer service.
• Maintain a positive work environment, strong employee relations and collaborative relationships.
• Demonstrate a calm demeanor during periods of high volume or irregular operations.
• Ensure all administrative personnel are properly trained and understand their assigned duties.
• Perform other duties as assigned. 

What you will bring:

Required Experience, Qualifications & Skills:

• Bachelor’s degree or equivalent training and experience required.
• Minimum 2-3 years of related experience required.
• Proficient in Microsoft Office, Excel, Word, and PowerPoint.
• Strong ability to balance the requirements of multiple tasks simultaneously.
• Demonstrates a willingness to work together with all stakeholders to provide efficient service to colleagues and employees.
• Excellent written and verbal communication skills and strong attention to detail.
• Demonstrates effective leadership skills with the ability to motivate and coach others.
• Must have flexible schedule availability to cover a 24-hour per day, 7-day per week operation including weekends and holidays as assigned.
• Experience working with Union represented work groups preferred.
• Experience in a fast-paced, complex operational organization with a large employee group preferred.

Location

The successful candidate is expected to live in the Chicago area. Relocation assistance is available.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here:  Internal_Candidate_Eligibility_Form.2024

Total Rewards:

Salary will be competitive and commensurate with experience.

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Repetitive motions that may include the wrists, hands, and/or fingers.
• Requires ability to use computers and other office equipment.
• Requires ability to sit, stand and walk for extended periods of time.
• Ability to push, pull, and llift up to 70lbs on a consistent basis.
• Ability to pass all pre-screening clearances applicable to position qualifications.
• Ability to communicate and interact with others in the English language, both oral and written.

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.