Oracle RightNow, CRM ,, PHP )GC-EAD,GC,USC)

Posted 22 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
Expert/Leader
Information Technology • Professional Services • Software • Consulting
The Role
Implement and configure Oracle RightNow CRM, design widgets and desktop add-ins, develop PHP/HTML/CSS solutions, build integrations (SOAP/XML/Web Services/CTI/Portal/SMS), write ROQL and use Connect web services, drive requirements workshops, handle client communications, and perform complex UI customizations and high-volume data migrations in multi-country cloud deployments.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

Preferred
• 5+ years in RightNow (including the latest release) 
• 2+ years in PHP, HTML, CSS, Shell Scripting 
• 4+ years in Integration (Batch, Real-time – SOAP, XML, Web Services, etc.) 
 • Add-In Development using RightNow Desktop Add-in framework  
 • Widget design
 • Ability to configure the Oracle RightNow application
 • Able to write and execute ROQL queries
 • CRUD operations using Connect web services  
 • Should have worked on integration between different systems – CTI, Portal integration, SMS 
 • Should have strong functional skills 
 • Knowledge of Oracle Policy Automation/Oracle Knowledge/Social Relationship Management and Oracle Field Service Cloud would be an advantage 
 • Excellent Client handling skills 
 • Should have handled at least 3-4 projects involving complex UI customization, Complex integrations and High Volume Data Migration 
 • Strong CRM Domain Knowledge, with special focus on Service Domain 
 • Experience and expertise in Cloud Implementation 
 • Experience and expertise in driving requirements gathering, conducting workshop, Functional/ Technical documentation
 • Language interfaces/ deployment in multi country setups

Qualifications

Qualifications
Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience with IT.

Additional Information

Note:-
This is a Full-Time & Permanent job opportunity for you.
Only US Citizen, Green Card Holder, GC-EAD, H4-EAD & L2-EAD can apply.
No OPT-EAD, H1B & TN candidates please.
Please mention your Visa Status in your email or resume.

Skills Required

  • Bachelor's degree or foreign equivalent (or equivalent progressive experience)
  • At least 11 years of experience in IT
  • 5+ years experience in RightNow (including latest release)
  • 2+ years in PHP, HTML, CSS, Shell Scripting
  • 4+ years in Integration (Batch, Real-time - SOAP, XML, Web Services)
  • Add-In Development using RightNow Desktop Add-in framework
  • Widget design and development
  • Ability to configure the Oracle RightNow application
  • Able to write and execute ROQL queries
  • CRUD operations using Connect web services
  • Experience integrating systems (CTI, Portal integration, SMS)
  • Strong CRM domain knowledge with focus on Service domain
  • Experience with Cloud Implementation
  • Experience driving requirements gathering, workshops, and producing functional/technical documentation
  • Experience handling 3-4 projects with complex UI customization, complex integrations and high volume data migration
  • Knowledge of Oracle Policy Automation, Oracle Knowledge, Social Relationship Management, Oracle Field Service Cloud
  • Excellent client handling skills
  • Language interfaces / deployment experience in multi-country setups
  • Must be US Citizen, Green Card Holder, GC-EAD, H4-EAD, or L2-EAD (no OPT-EAD, H1B, TN applicants)
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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