The Role
Provide first-line support for Oracle HCM Cloud and related HR processes. Resolve access, data, transaction, and reporting issues; guide employees, managers, and HR users; maintain accurate support records; meet service levels; escalate complex issues; develop knowledge articles; and assist with testing and communications for system updates.
Summary Generated by Built In
You will be the first point of contact for employees, managers and HR users seeking support with Oracle HCM Cloud and related HR systems. You will resolve day-to-day requests, guide users, protect data quality and ensure that more complex issues reach the right specialist team.
Key responsibilities:
- Respond to support requests concerning Oracle HCM Cloud and related HR processes.
- Investigate and resolve common access, data, transaction and reporting issues.
- Guide employees, managers and HR users in using the system and following the correct process.
- Record actions clearly, keep users informed and meet agreed service levels.
- Recognize issues that require specialist support and escalate them with complete, accurate information.
- Create and improve user guidance, knowledge articles and standard support practices.
- Support testing and user communication for system updates and process changes.
- Flexible work arrangements for better work-life balance.
- Generous paid leave, including annual, sick, compassionate, local public holiday, marriage, maternity, paternity and medical leave.
- Medical benefits, including insurance and annual health check-ups.
- Pension and insurance benefits, including Group Term Life Insurance, Group Personal Accident Insurance and Travel Insurance.
- Training and development support, including training sponsorship, on-the-job training and development programmes.
- Additional benefits, including Long Service Awards and mobile phone reimbursement.
Company bonus/profit-sharing opportunities. - Benefits may vary depending on position, tenure, contract and grade level.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications- Experience in customer support, HR operations, shared services or a service desk environment.
- Good understanding of HR processes and the importance of accurate employee data.
- Confidence using business applications; experience with Oracle HCM Cloud or another HR system is an advantage.
- Strong analytical and problem-solving skills, with attention to detail.
- Clear written and verbal communication in English.
- Ability to prioritize requests, take ownership and work within defined procedures.
- Collaborative, service-oriented and comfortable working with colleagues across functions and countries.
Experience with Oracle Fusion HCM modules will be considered a strong advantage.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
About Us About GSS
Skills Required
- Experience in customer support, HR operations, shared services, or a service desk environment.
- Good understanding of HR processes and accurate employee data management.
- Confidence using business applications.
- Experience with Oracle HCM Cloud or another HR system.
- Strong analytical and problem-solving skills with attention to detail.
- Clear written and verbal communication in English.
- Ability to prioritize requests, take ownership, and work within defined procedures.
- Collaborative, service-oriented approach and comfort working across functions and countries.
- Experience with Oracle Fusion HCM modules.
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The Company
What We Do
DNV is the independent expert in risk management and assurance, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry benchmarks, and inspires and invents solutions.
