Oracle Cloud Support Engineer - R2A

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

JOB SUMMARY

The IT Functional Lead, Oracle Cloud Operations, will join an existing team of Mountaineers and vendor partners to ensure the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols, and are secure and high-performing.

WHAT YOU WILL DO:

• Be responsible for providing timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like General Ledger, Fixed Assets, and Cash Management

• Work with the existing vendor partners and the IRM IT team to ensure that the issues raised are timely addressed and well within the SLA. 

• Engage with key business stakeholders to capture their priorities and provide timely progress updates to their issues while ensuring that there are no escalations.

• Oracle Cloud Implementation experience, especially with Localizations in LATAM countries.

• Support IRM’s ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant, through providing necessary evidence to respective audits and maintaining the SOPs and ITIL service management protocols.

• Be able to drive production service operations and improve support standards, stakeholder communications etc. for the above stated modules/functional areas.

• Plan and perform regression testing for the quarterly patching of our SaaS applications.

• Support business users during month end period close, across geographies (US, LATAM, APAC) with ability to support multiple countries.

•  Influence teams to bring the right work culture and showcase the best practices by leading with examples.

•  Adopt and embed best practice into all support projects through the alignment to the Change Framework / ITIL standard practices with tools like Service Now, Gitlab etc. Define the right problem management process and influence teams to strictly adhere.

•  Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of IRM applications to others across the enterprise.

SKILLS & BEHAVIORS:

• Must have an in-depth understanding of Oracle ERP Cloud functional setups and configurations in Oracle Cloud General Ledger, Fixed Assets, and Cash Management

• Participation in a minimum of 3 full lifecycle implementations of Oracle Cloud Financials

• Understanding of LACLS localizations and reporting in Oracle Cloud related to Brazil 

• Team Leading capability with proven skills and expertise in managing a team of 5-10 members.

• Identify, manage, and communicate issues and risks well in time and then escalate to senior management, if required.

•  Work with business users and partner teams to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed-upon SLAs.

•  Excellent written and verbal communication. Strong troubleshooting and problem-solving skills.

•  Must work with BIP(Business Intelligence Publisher) , PLSQL, Web Services, SOAP and REST. Development experience on SOAP, REST services with JSON or XML-based integrations.

• Experience in ERP Cloud Conversions using FBDI, ADFDi and web services (SOAP and REST).

•  Ensure compliance with accounting standards and regulations, providing solid accounting knowledge and expertise.

• Outstanding collaboration skills; strong team player experienced in working with diverse global teams.

• Language Skills: Fluent in speaking both Portuguese and English.

DESIRED EXPERIENCE REQUIRED:

• 5 -7  years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud.

•  Hands-on and demonstrable experience and knowledge of core Oracle Financial modules, including Localizations for Brazil

• Excellent understanding of Financial Reporting requirements and practices

• Excellent communication skills and ability to speak in both Portuguese and English

• Committed team player who is willing to share, learn and support fellow team members

• Ability to be proactive and take initiative

• Bachelor's degree in Accounting, Finance, Information Technology, or related field

• Finance/Accounting background is ideal

Ready to help us climb the Mountain? Apply today to join our global team and drive the future of digital transformation!