As an Oracle Cloud Support Administrator, will be responsible for managing, configuring, supporting, and troubleshooting Oracle Cloud solutions across various services, such as Oracle Cloud Infrastructure (OCI), Identity Cloud Service (IDCS), Oracle Integration Cloud (OIC), and other Oracle Cloud applications. This role involves ensuring the optimal performance, security, and availability of cloud systems, providing user support, handling escalations, and ensuring compliance with corporate policies and industry standards
- Focus on maintaining and troubleshooting Oracle Cloud environments
- Administer Oracle Cloud Infrastructure (OCI), including compute, storage, networking, and databases
- Ensure cloud environments are correctly configured and meet security, compliance, and performance standards
- Technical Support & Troubleshooting
- Provide support for Oracle Cloud Business users and internal teams by identifying, diagnosing, and resolving technical issues
- Work with Oracle support teams to resolve critical incidents
- Implement and maintain Oracle Cloud applications
- Configure and customize Oracle Cloud services to meet business requirements
- Monitor cloud systems for performance and uptime
- Recommend improvements for cost optimization, resource allocation, and performance tuning.
- Manage user access, roles, and security configurations in Oracle Pass and SaaS
- Create and maintain operational documentation, including troubleshooting guides, knowledge base articles, and configuration details
- Work closely with developers, engineers, and business users to ensure the cloud services align with business needs
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