JOB SUMMARY:
The Oracle Cloud HCM Benefits and Absence Management Principal Consultant - Client Services plays a key role in delivering impactful Oracle HCM Solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.
If you're passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we'd love to hear from you. This position requires deep expertise in Oracle HCM Benefits and Absence Management. Additional HCM modules a plus.
RESPONSIBILITIES:
- Serve as the primary point of contact for mid-to-large clients, maintaining regular communication, responding to inquiries, and resolving issues promptly to ensure high client satisfaction.
- Configure Oracle Cloud HCM to meet client requirements, document application setups, and lead clients through test script execution.
- Translate business requirements into Oracle Cloud functionality, identify gaps, and design process or system solutions to close them.
- Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
- Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
- Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.
- Manage client accounts end to end, including contract renewals, upselling and cross-selling, account planning, and performance reporting, partnering with sales, marketing, and PMs to align Argano's offerings with client goals.
EDUCATION:
- Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering
EXPERIENCE:
- 5 to 10 years of Client Services experience, or equivalent in a related field.
- 3+ full life cycle Oracle HCM Cloud implementations.
- Module-specific experience in Benefits and Absence Management.
- Working knowledge of OTBI, HDL, HSDL, BIP, and Fast Formula.
- Redwood implementation and upgrade experience highly preferred.
- Oracle certification in your module of expertise.
- Ability to understand fundamental system design and translate it into business context.
- Proven ability to lead and manage mid-size client projects independently, including planning, estimating, and delivery.
- Track record of building long-lasting client relationships and delivering complex solutions.
- Experience supporting sales as a subject matter expert.
- Ability to manage multiple clients and shift priorities simultaneously.
- Strong written and verbal communication skills, able to engage effectively at both business and technical levels.
About UsArgano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.
Skills Required
- Bachelor's degree in a relevant field
- 5-10 years of client services or related experience
- Module-specific experience in Benefits and Absence Management
- 3 full life cycle Oracle HCM Cloud implementations
- Oracle certification in modules of expertise
- Experience with OTBI, HDL, HSDL, BIP, Visual Builder Studio, FastFormula
- Redwood implementation and upgrade experience
- Ability to manage and deliver projects, including planning and estimating
- Proven ability to engage at business and technical levels and provide complex solutions
- Strong written, verbal, and interpersonal communication skills
- Track record of building long-lasting client relationships and ensuring client satisfaction
- Validated ability to support sales as a Subject Matter Expert
- Ability to work autonomously and in a team, manage priorities and multiple clients
What We Do
Argano is a next-generation business and technology services provider that builds the Digital Foundations™ that make businesses run better. We leverage insights and innovations to help leaders design and implement the complex solutions necessary to not just survive but thrive and improve financial and operational performance. Argano believes a firm’s core operating technologies should be enablers of commercial innovation, not a constant source of limitation, and is committed to helping clients think differently about how they deploy and manage people, processes and technology.
