Job Type: Fulltime
Location: Pune
Responsibilities:
- Liaise with client application lead for day-to-day activities.
- Work in L2 support and Enhancements for issues related to Oracle ARCS
- Tickets tracking, resolving and SLA management
- Suggest Best Practices & improvements in the current ARCS landscape
- Attend all internal and client meetings.
- Coordinate with other teams, business users, Vendor (e.g. Oracle)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- 24x7 support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 10+ years of hands-on experience in L2 Application Support and Enhancements for Oracle ARCS
- Well versed in with ARCS Architecture and Business processes of Reconciliation, Transaction Matching
- Experience in understanding current architecture and providing improvement suggestions
- Hands on experience in resolving tickets and meeting SLAs
- Excellent communication skills
- Ready to work 3pm to 12 midnight IST shift
Skills Required
- 10+ years of hands-on experience in L2 Application Support and Enhancements for Oracle ARCS
- Well versed in ARCS Architecture and Business processes of Reconciliation, Transaction Matching
- Experience in understanding current architecture and providing improvement suggestions
- Hands-on experience in resolving tickets and meeting SLAs
- Excellent communication skills
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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