Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWhy this role is important to us
At Experian Consumer Services, Identity Plus is central to helping customers protect their identity while unlocking financial opportunities. This role is important in driving continuous improvement across our digital journeys—using data, experimentation and personalisation to enhance customer experience and deliver measurable commercial growth.
This is a hybrid role based in our London office.
Work that matters – What you'll do
- Deliver the optimisation and experimentation roadmap for Identity Plus, driving improvements in conversion, engagement and retention
- Design, implement and analyse A/B tests end-to-end, turning insights into relevant outcomes
- Identify and deliver opportunities for upsell, cross-sell and churn reduction
- Manage and prioritise the eCommerce testing backlog following organisational goals
- Collaborate with Product, Analytics, UX and Engineering to deliver impactful experiments
What you'll need to bring to the role & Experian
- Experience in CRO, optimisation or eCommerce roles
- Experience running A/B testing and experimentation programmes
- Experience using tools such as GA, Adobe or Mixpanel
- Experience working in agile environments and managing backlogs or delivery cycles
- Can translate data into clear, commercially focused insights and recommendations
More about you
- A passion for continuous optimisation motivated by data decision making
- Commercially focused, with an understanding of performance metrics
- Organised and able to manage concurrent projects with pace across teams
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Internal Grade EB9/E
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#lLI-RN1 #LI-Hybrid
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Experience in CRO, optimisation or eCommerce roles
- Experience running A/B testing and experimentation programmes
- Experience using tools such as GA, Adobe or Mixpanel
- Experience working in agile environments and managing backlogs or delivery cycles
- Ability to translate data into clear, commercially focused insights and recommendations
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
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