Optical Office Manager

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

At 1-800 Contacts, we’re passionate about two things: helping people see clearly and creating a workplace where our people thrive. South Valley Optical (SVO) is our onsite optical office, serving employees with personalized, high-quality eye care in a fun, team-oriented environment.

We’re looking for an experienced and people-focused Optical Office Manager to lead the day-to-day operations of SVO. In this role, you’ll partner closely with our optometrist, support and coach a team of opticians, and ensure every patient experience reflects the care and customer-first mindset we’re known for.

If you’re passionate about eyewear, love leading teams, and want to make a difference every day—this could be your perfect fit. Bonus points if you’re a 1-800 Contacts alum and already speak our language!

What you’ll do

• Ensure that all patients and staff are given world-class customer service and support
• Successfully run an optical office
• Partner with the Optometrist and drive the success of the clinic
• Develop and train new optical associates
• Oversee cooperative efforts with Seekwell company FDA research 
• Organize corporate events
• Maintain machines and software used in the office
• Coach opticians and encourage professional growth
• Maintain and re-order frame inventory with brand reps in person and online
• Assist with all optician responsibilities as needed, including pre-exams, assist with eyeglass styling & fittings, and assist with training patients with the insertion and removal of contact lenses, etc.
• Use electronic health records software to place orders, make appointments, creating invoices, receive payments, contact patients, and uphold all HIPPA compliances

What you'll need

• 5+ years of management experience or technical optical experience
• American Board of Orthodontics Doctor Certification (ABO) is preferred
• Experience with scheduling, budgeting, and inventory management
• Good communication skills to interact with employees and all staff (verbal, written, listening)
• Strong knowledge of electronic health record (EHR) computer systems, OPD, Visual Field, OPTOS, Tonometry, and OCT machines
• Strong knowledge of eyeglass lenses, how to complete successful quality inspection of lenses
• Strong knowledge of insurance application, and billing
• Proficient knowledge of Windows (Word, Excel and Outlook)

Why we will love you

• Lead, develop and train new associates
• Communicate effectively and clearly, both in one-on-one and group situations
• Multitask effectively and efficiently
• Deliver a high level of customer satisfaction
• Solve Problems as they happen and am proactive in looking for ways to improve the department
• Follow department and company policies and procedures and ensure my team does as well
• Build rapport with patients, vendors and leadership throughout SeekWell

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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