COMMUNITY HEALTH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
POSITION SUMMARY:
Front Office Admin provide initial contact between the patient and the office. Responsibilities include coordinating patient care through scheduling, registration, file maintenance and billing procedures.
ESSENTIAL FUNCTIONS:
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job.
- Answers the telephone
- Schedules appointments
- Directs calls to appropriate staff
- Greets customers
- Provides appropriate information as needed
- Directs customers to appropriate staff
- Registers patients
- Enters or updates patient information in computer
- Verifies patient demographics and insurance information at each visit
- Maintains files
- Prepares fee tickets and charts for each patient visit
- Pulls charts daily for the next day visit
- Puts together new charts as needed
- Files charts as they are returned to front office
- Files reports and other paperwork into charts
- Opens and dispenses correspondence according to office policy
- Codes diagnosis and procedures according to CPT & ICD-9 guidelines
- Collects payments from patients
- Communicates with AR Department as needed
- Key charge and payment information into computer
- Assists with the coding and error resolution
- Assists patient with questions regarding their bills
- Reconciles daily batch
- Maintains patient confidentiality
OTHER DUTIES:
- Participates in professional development
- Attends required meetings
- Participates as a team player
- Assumes other tasks as assigned
SKILLS REQUIRED FOR SUCCESS:
- High School Diploma or equivalent
- Prior office experience preferably in a medical setting
- Basic knowledge of computer skills
- Basic medical terminology preferred
- Strong customer service skills
HOW WE SUPPORT YOU:
- Work Life Balance
- Generous Time Off
- Medical, dental, and vision insurance.
- Health savings account option.
- Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
- Comprehensive Wellness Program.
Skills Required
- High School Diploma or equivalent
- Prior office experience preferably in a medical setting
- Basic computer skills
- Basic medical terminology
- Strong customer service skills
What We Do
Medical, dental, behavioral health and Express Care walk-in services as well as a full range of wellness programs make up the comprehensive primary care provided by Community Health at five locations in Vermont’s Rutland and southern Addison Counties. Community Health providers offer primary, behavioral and preventative health care for people of all ages including immunizations, annual checkups for work, school and sports, chronic care management, minor office procedures, workers comp injuries, women’s health care and well-child care. X-ray and laboratory services are available at some of our locations, and we operate a pharmacy at our Brandon location. Community Health Pediatrics, located in Rutland, offers a complete range of specialized care for children and young families. Express Care practices located in Rutland and Castleton provide walk-in care 7 days a week, 365 days a year from 8am until 8pm for treatment of minor injuries and illnesses. Our primary care practices are located in Rutland, Brandon, Castleton, Shoreham and West Pawlet, with dental practices in Rutland and Shoreham. All of our Community Health practices are accepting new patients and we accept most area insurance including Medicare and Medicaid. Inpatient hospital care for Community Health patients of all ages is provided by Rutland Regional Medical Center Hospital (RRMC). Employment: Career opportunities at Community Health include clerical, administrative and clinical roles in primary care, dentistry and behavioral health practices. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 300 employees at eight different locations in Rutland and southern Addison counties. Our comprehensive benefits package and on-site wellness programs are proof that we care about the health and wellness of our staff as much as we care about the health and wellness of our community!
