Description
We are seeking an energetic and customer-focused Optical Sales Associate to join our growing optical boutique within our medical ophthalmology practice. This role bridges medical eye care and retail styling, helping patients select frames, lens options, and specialty optical products that fit their prescription, lifestyle, and personal taste.
Key Responsibilities- Patient Engagement: Welcome patients post-exam, review optical prescriptions, and guide them through frame styling, lens options (e.g., progressive, anti-reflective, blue light), and sunglasses.
- Order Management: Accurately enter optical orders, measure pupillary distance (PD) and segment heights, and ensure precise specifications are sent to the optical lab.
- Insurance & Billing: Verify vision insurance benefits (e.g., VSP, Eyemed), explain coverage and out-of-pocket costs clearly to patients, and process payments.
- Dispensing & Adjustments: Dispense finished eyewear to patients, perform minor frame adjustments and repairs, and troubleshoot fit or vision comfort issues.
- Merchandising & Inventory: Maintain clean, well-organized frame displays, assist with inventory counts, and stay informed on current eyewear trends and promotions.
- High school diploma or equivalent (prior retail, sales, or customer service experience preferred).
- Experience in an optical setting, medical office, or retail environment is a plus.
- Strong communication skills with a warm, professional demeanor.
- High attention to detail when entering prescription measurements and order data.
- Ability to multitask in a fast-paced medical practice setting.
We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.
We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.
We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.
Refocus is an equal opportunity employer and we value diversity.
Skills Required
- Experience as an Optical Assistant
- Work directly with patients in a customer-facing role
- Knowledge of contact lenses and ability to place contact lens orders
- Ability to check prescriptions and verify lens thickness for orders
- Discuss frames and lens options and answer patient questions
- Strong interpersonal, motivated, and problem-solving skills
What We Do
ReFocus Eye Health is a leading eye care management services organization based in the Northeast US. Founded in 2018, the company provides comprehensive administrative support to affiliated ophthalmology and optometry practices, allowing physicians to focus on delivering high-quality, patient-centric care. Its mission is to preserve the clinical autonomy of providers while reimagining and transforming the total eye care experience.
