The Role
Provide welcoming, customer-focused service in-store: advise on frame style, explain lens and coating options, polish and adjust frames, and guide customers through sales, upgrades, and add-ons to ensure correct fit and satisfaction.
Summary Generated by Built In
Company Description
Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.
We are looking for an Optical Assistant in London Broadway Market, 16 hours.
What our Optical Assistant do
- Create a welcoming vibe by making every customer feel seen and excited to be in store.
- Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
- Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
- Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
- Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.
What we offer
- £14.80 per hour, plus up to 16% monthly bonus when store targets are reached.
- Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
- We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
- See in style with up to two free pairs of glasses per year, plus discounts for friends and family.
- A culture to love through frequent and memorable team events.
- Time to grow with unlimited access to our internal learning portal.
Skills Required
- Deliver friendly, customer-focused service and create a welcoming store atmosphere
- Provide style advice and help customers select appropriate frames
- Explain differences between lenses, coatings, and fits to customers
- Polish lenses, adjust frames, and ensure eyewear is ready to wear
- Handle sales conversations about lens upgrades, coatings, and add-ons
- Available to work 16 hours at the London Broadway Market store
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Hi, we’re Ace & Tate and we make glasses. It sounds fairly simple, and that’s the whole point. We’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear at an affordable price. Great fits that last, for all eyes. With 650 eyewear experts across 85 lively and impressive (if we may say so ourselves) stores in 9 countries, we're here to guarantee our customers always enjoy the view.
