Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
Develop professional business relationships with other Associates, Host, and Doctor
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:
Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
Recommend specific lenses, lens coatings, and frames to suit customer needs
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities as measured by:
Effective plan administration and local service
Improvements in average transaction
Locally initiated plans
Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives
Ensure positive and productive host relationships through Host participation, support, and satisfaction, measured by Patient Satisfaction Surveys
Other duties as assigned by the Optical Manager
Job Specifications
Typically has the following skills or abilities:
If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
Ability to sell through the use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in related field
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $20.00 - $30.23VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Skills Required
- Applicable state optician licensure or certification by a nationally recognized optician association (if required by state)
- Ability to fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
- Ability to perform optical measurements (bridge, eye size, temple length, vertex distance, pupillary distance, optical centers)
- Ability to recommend lenses, lens coatings, and frames to meet customer needs
- Sales skills and accountability for sales results
- Experience and results in a retail or customer service establishment
- Enthusiastic and concise communication to meet/exceed customer, associate, doctor, and host expectations
- Success in store merchandising and strong attention to detail
- Minimum of 1-2 years of related field experience
- Willingness to comply with information security and privacy policies when handling sensitive personal and health information
- Ability to pass pre-employment substance abuse testing (drug-free workplace requirement)
What We Do
VSP Vision Care is a not-for-profit organization founded in 1955, providing vision benefits, eye care insurance, eyewear, and lenses, and reinvesting in communities.
