The Manager of Integrations & Solutions leads a team ensuring seamless client onboarding and the ongoing integrity of our key data systems. This role encompasses initial service activation and proactive data quality management, including monitoring, issue resolution, and continuous improvement to guarantee data reliability and usability. The ideal candidate is a customer-centric leader with strong organizational and leadership skills, committed to a positive client experience and possessing a strong understanding of data management principles and a passion for data quality.
What you'll do:
Lead and manage a team of specialists responsible for both the activation and ongoing support of clients.
Oversee the entire customer lifecycle from initial activation through ongoing support and issue resolution.
Develop and implement efficient activation processes to ensure a smooth and positive onboarding experience.
Provide guidance and support to the team in resolving complex technical or account-related issues.
Establish and maintain service level agreements (SLAs) for both activation and support activities.
Monitor key performance indicators (KPIs) related to activation speed, support response times, and customer satisfaction.
Identify and implement strategies to improve both the activation process and ongoing support efficiency and effectiveness.
Foster a customer-first culture within the team, emphasizing proactive support and relationship building.
Analyze support trends and identify opportunities for preventative measures or product improvements.
What experience you need:
Bachelor's degree in a relevant field.
3+ years of experience in customer onboarding, technical support, account management, or a related field.
1+ year of experience leading and managing a team of 5+ employees.
Ability to address both technical and non-technical client needs.
Soft skills: Strong problem-solving, analytical, communication, interpersonal, presentation, customer-focused, proactive, adaptable, and time-management skills.
What could set you apart:
Experience working under tight production deadlines.
Ability to work effectively in a matrixed organization across multiple time zones.
Proven track record of collaborating with diverse business partners and program managers to drive project success.
Soft skills: Strong written and oral communication, relationship-building, organizational, analytical, and executive presentation abilities.
Primary Location:
CRI-HerediaFunction:
Function - Fulfillment / OperationsSchedule:
Full timeSkills Required
- Bachelor's degree in a relevant field
- 3+ years experience in customer onboarding, technical support, account management, or related field
- 1+ year leading and managing a team of 5+ employees
- Ability to address both technical and non-technical client needs
- Strong problem-solving, analytical, communication, interpersonal, presentation, customer-focused, proactive, adaptable, and time-management skills
- Experience working under tight production deadlines
- Ability to work effectively in a matrixed organization across multiple time zones
- Proven track record of collaborating with diverse business partners and program managers
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
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