The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the late-night - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support.
Responsibilities:
This role is an individual contributor which involves supporting and mentoring a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
Be a subject matter expert in the process & conduct training, monitor quality and quantity of team work
Analyze operations information and make evaluative judgements to solve problems
Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
Facilitate training based on needs of staff within the department and assist with answering staff questions as needed
Identify hiring needs to ensure adequate staffing
Serve as a backup for manager, as needed
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
At least 5 years of relevant experience in banking Operations & knowledge of banking products
Working knowledge of financial industry preferred
Proactive leadership and motivational skills
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Shift Timing:
Candidate should be willing to work in 24*7 shifts including late night shift start timings
Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)
Weekend working may be BAU as per business requirement
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
