Ops Specialist - Campus

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, troubleshooting our hardware, working with stakeholders to solve complex problems, building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success. Travel will be required for this role when needed during a campus launch of highly escalated troubleshooting.
Work Schedule: Half Day Sunday - Thursday (8-5 pm)
The Impact You'll Make:

• Create an exceptional, personalized service experience for Campus Dining on GH partners
• Identify thematic issues real-time and escalate to appropriate internal teams
• Great communicator
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
• Maintains system functionality by testing our product components
• Installs updates
• Prepares reference material for users by drafting operation guides
• Create menus and edit existing merchant information
• Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value
• Dive in and contribute to other business areas as needed/appropriate

What You Bring to the Table:

• Education Requirement: High School/GED
• Excellent written language skills, including spelling, grammar, syntax, and other mechanics
• Basic networking skills
• Application Support
• Ability to reset routers
• Attention to detail
• The ability to work and learn independently, as well as collaborate with larger teams
• Excellent organizational and time management skills
• Comfort with technical systems, both familiar and unfamiliar

The base salary ranges for this position are below. The ranges provided exclude other forms of compensation such as equity and bonus.
Denver: $17.30 - $25.00 base salary range
Grubhub uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. In addition to the base salary, the role might also come with equity and other pay incentives as part of the full compensation package.
And Of Course, Perks!

• PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].