Ops Program Manager

Posted Yesterday
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Shanghai, Shanghai Municipality, Shanghai, CHN
Hybrid
5-5 Annually
Senior level
Fintech
Our mission is to connect the world’s underserved businesses to a rising global economy.
The Role
The Ops Program Manager will drive operational excellence and expansion in APAC, utilizing strategic thinking and data analysis, while collaborating with local partners and stakeholders for product localization and process optimization.
Summary Generated by Built In

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Role

We are seeking a highly analytical and strategic professional candidate to join Payoneer. This role is critical in driving our APAC + China regions’ expansion and operational excellence to streamline the entire ops process.

The ideal candidate possesses a unique blend of top-tier strategic thinking and hands-on data analysis. To ensure seamless collaboration with local partners and stakeholders, fluency in either Japanese or Vietnamese is a mandatory requirement for this position.


Key Responsibilities

  • Collaborate and track the development of GTM strategies for new features and products tailored to APAC market. Able to design a localized process to seamless the CX.
  • Able to utilize data analysis to identify potential opportunities and optimize the funnel for operation team to meet customer expectations.
  • Monitor competitive landscapes, and business trend in the APAC digital markets. Translate local nuances into global product requirements.
  • Work closely with GTM, product, and local operations teams to ensure strategic initiatives are executed effectively.
  • Evaluate potential partners in the payment industry, leading strategic discussions and contributing to deal negotiation with vendors.

Qualifications

  • Finance/Economics Bachelor/Master’s degree. Minimum 5+ years of work experience in payment/consulting/e-commerce companies
  • Fluent in English and either Japanese or Vietnamese (both written and spoken) to effectively manage local stakeholders.
  • Deep understanding of APAC local business, and regulatory nuances
  • Professional experience in leading cross function programs to improve customer experience with business tactical initiatives
  • Strong data analysis skill is a plus.

The Payoneer Ways of Working 

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Skills Required

  • Finance/Economics Bachelor/Master's degree
  • Minimum 5+ years of work experience in payment/consulting/e-commerce companies
  • Fluent in English and either Japanese or Vietnamese
  • Deep understanding of APAC local business and regulatory nuances
  • Professional experience in leading cross function programs
  • Strong data analysis skill

Payoneer Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.

  • Healthcare Strength Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
  • Leave & Time Off Breadth Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
  • Wellbeing & Lifestyle Benefits Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.

Payoneer Insights

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The Company
HQ: New York, New York
2,500 Employees
Year Founded: 2005

What We Do

Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.

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