Ops Performance & Design Consultant

• This role is responsible for supporting the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results. Supports Operations, Commercial, and Finance departments to align People, assets and network to improve processes, reduce cost and complexity, and enable and maximize revenue opportunities. Ensures the Operations perspective is understood and considered as part of Commercial and Enterprise decisions.
• This Ops Performance & Design Consultant joins the Ground Operations Delivery Team.

• Contribute to developing strategies and business insights from qualitative and quantitative information
• Help structure complex problems and act to holistically solve them
• Distills complex problems and data sets into simple summaries that can be understood by all levels of Leadership
• Identifies opportunities through analysis that drive business decisions and long-term strategy
• Create value through identifying and implementing business improvements
• Develop well-written presentations that are clear and convey key information, including business cases, roadmaps and other materials that support alignment efforts
• Support cross-functional initiatives and lead meetings with key stakeholders at all levels
• Support special programs and initiatives that arise from unique operational challenges
• Communicate timelines, risks, issues, key decisions to multiple stakeholders
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build confidence and sustain trusted relationships with key stakeholders
• May perform other job duties as directed by Employee’s Leader

• Skilled in understanding and applying information to contribute to the organization's strategic plan
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skilled in data analysis and visualizing data to drive insights using tools such as Alteryx, Tableau, R, SQL, Python, think-cell, MS Excel, etc
• Skilled in synthesizing information within PowerPoint presentations and delivering them to affected stakeholders
• Ability to use statistical and mathematical models to draw conclusions
• Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
• Ability to quickly understand assignments and complete them with a high degree of accuracy with minimal leadership oversight
• Ability to build relationships and influence stakeholders at all levels within the organization
• Ability to function under stress, meet deadlines, prioritize multiple/competing tasks, and work collaboratively with a team

• Required: High School Diploma or GED

• Advanced experience and knowledge in:
  • Working directly with Department Leaders (VP and Director level) on complex business changes and improvements
  • Developing and executing business plans
  • Managing all phases of large scale programs, with an emphasis on complex business change
  • Developing and presenting recommendations to Senior Executives on self-created opportunities
  • Leading Teams, setting Team goals, managing competing priorities, presenting to 20 or more people, and interfacing directly with Sr. Leaders and Executives

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $116,350 per year to $129,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.